23 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Linda A
1 star06/09/2024
Where do I start. I have used Clark several times over the years. No problems. This time!!! I called them because I saw a swarm of termites in my livingroom. They came out and did an inspection and said they would place underground traps around the permiter of my house. I told them they already drilled holes all around my house. They said there was a new product they were using. Ok. I went out to see how they were doing and they had placed these saucer sized things in my lawn. I told them that was not acceptable so they dug them up and moved them to a better location. First I was told that the new product installation would be $1200 and $50/month for maintenance but I had to sign up fo 3 years in order to get the "deal". Then they said I had a lot of dry rot work that needed to be done and it would be around $5000. I foolishly said ok. When they started work, there were several different "crews" over the coming week. Each time they changed crews something else would come up. Change orders for every time they pulled off a window frame they "discovered" more dryrot. Long story short, now my bill is $9740!!!! When I tried to pay with a credit card, I was told I could not because it had to go throught their finance company who charged 22% interest! WTH?? It has been since April and I have yet to receive an invoice from this mystery finance company. Worst service ever. Even Clark's finance department could not figure out what was going on.Review from Rob O
1 star02/12/2024
Disc mice in garage. First call to clarks they wouldnt touch until they could access. Set 25 traps Called junk guy found nest. Helped. Called prof service to help and *******. Getting there. Got to lawndry area saw insul /wallpaint on garage floor. More ****..looked old? Dont know. Endless nights of reading, loss of sleep, fortune in traps trying to get ahead so Clrks can come and assess. Saw insul and broke down in panic. Called clarks (i have gopher service..my gopher guy great). Clarks comes out. Asks about my gophers. I said ive called 3 times about mice..i have a gopher guy. I have brand new fresh trsps set strategically. Not a mouse in any. Not mouse in 3 weeks. Clarks arrives. I explain from day one everything. Show him the photos of insul/poop. He looks all over says i did great job. Im shaking..i have a sinking feeling. He does a quick flash around says "looks good..u would see this on benches". Ok, so what about this hole near pipe? No mouse in traps.fresh set night before. "Can you put steel wool or something?" Says yeah . Gets it from truck .plugs up holes. *** sits in his truck 10 mins, i need exclusion, writing it up, will put on my door. Im still shaking and sobbing about the entire ordeal. He was nice, but was sure to let me know "clarks is there for me" . I calm down. No note on the door, maybe mail? No idea. No one has called. Next day my gut/santizing service is delayed a day. Ok..go out to garage and hazmet up Start looking at same area he flashed a light on..no p*** Still no p*** today. Looking 4 inches onto the bench p*** ..and more p*** Looks old and dry. He was do quick and flashed so fast he didnt bother. How this ended is my concerns werent met, i felt like i knew more about mice (read maybe 110 hours on anything mice) spent almost 1k on traps, cleaning supplies, gloves, hazmat suits and masks..learning im out of my deapth, but clarks completely missed what i saw in 1 min or less? I feel worse now..
Clark Pest Control, Inc. Response
02/16/2024
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional,responsive, and caring manner. Please provide a property address or account number so we may look into this further and help resolve *********' concerns.
Thank you.
Review from Alecia E
1 star02/06/2024
Not trustworthy. I signed up for services last summer to spray perimeter for spiders. They never came out on time. They would auto call and say they were coming and not show up. Then show up unannounced, unable to get into the back yard. I called to cancel after 6 months and they said it was actually 6 services. Last month they notified they would be out on a Sunday, we waited around to let them in the back yard and they never came. I called today and they said they notified me of ****************** by mistake And actually came the 24th. No receipt of service was left so I dispute that they ever actually came and provided service. I asked for a refund, they denied it but said they would cancel my service. I asked for confirmation of the cancellation but have yet to receive it. They are really good at taking payment but not so good at providing service.Review from Ana M
1 star02/03/2024
These people came into my apartment and heated the whole apartment to kill bed bugs but damaged most of my furniture and they never payed me for them. And these happened before the pandemic.Review from Colleen C
1 star01/28/2024
Clark charges m ****** to spend 2 minutes to walk the perimeter of my home and look for entry point of mice as I have 1 in my wall. He showed me 1 possible entry point. Told me to place a brick in front of it. He than called the office and said, it will cost 380 to place traps and He will come by 1x a week for 4 weeks to check them. He was in such a hurry to get the deal done and leave.After he left, I walked perimeter and found 3 more entry points. Went to HD bought steel wool and blocked them up. I looked to see where his traps were placed. He placed 2 .Looks like he just threw them under the house. That's all he did. Charged me ****** for what? What a rip off. I went back to HD bought traps than placed them strategically under my home. So far, my traps have produced 1 mice. Basically, ****** for 2 minutes of his time. Do it urself peeps. He even wrote my email address incorrectly on the paperwork.Clark Pest Control, Inc. Response
01/31/2024
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional,responsive, and caring manner. Upon receiving *********************************** review, our Manager contacted ******* to address her concerns. *******'s review was based on the initial visit which was an inspection and estimate. She confirmed that the day after she posted the review, our representative returned to her property to perform the full service which included a walkthrough and full explanation of the rodent control process.
******* complimented our representative's work and assured our Manager that she is satisfied with the service and will continue doing business with Clark Pest Control.
Review from Hitesh C
1 star01/18/2024
We never requested service it was part of warranty of new house send ** bill for $288.00 even not provided full service Appreciated if I get refund back and remove my personal info from your profileClark Pest Control, Inc. Response
01/23/2024
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. The postal code referenced is outside the area we operate in. So that we can do our due diligence, please provide the property address this service was performed at. Thank you.Review from Tamra C
1 star12/15/2023
Clark Pest control refuses to trap our rats at our home unless we pay them $25,000 for exclusionary work first.Review from Judy P
2 stars11/28/2023
Rep was great. ****** blew a circuit while tented for termites. I had to replace all of my food. I know that was not necessarily of they're doing but I was told I would get a check for $150 to help offset the cost of replacing my food. That never happened. I contacted them to let them know I still had not received it and was told the check is in the mail. I should have known...Clark Pest Control, Inc. Response
12/06/2023
In a show of good faith and appreciation for Judys business,on 10/04/23 our manager offered a refund of $150.00 to ********************* to help offset the cost of replacing food items lost during the fumigation treatment. On 10/06/23 this adjustment was applied to ***** account, but unfortunately the refund check was not issued. Upon receiving Judys review on 11/28/23, we investigated the matter and found this error.
Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We stand by our agreement to compensate ****,and we sincerely apologize for any inconvenience this delay has caused ****. The check will be issued right away.Review from Cheryl B
5 stars11/09/2023
I am giving *** the 5 star rating! I had a mouse outside & *** was on it right away! He set traps & the next morning there was a mouse in one of the traps! *** was our Clark service person for a couple of years & then his route was changed. I really miss him as he was (is) always prompt, he goes above & beyond when servicing, he is honest & he is so knowledgeable! Any problem that I have had, he can solve that problem! His suggestions are always helpful & correct & he goes over & above to make the ************* results successful! He is very personable yet very professional! *** is definitely an asset to your *********** hope that one day we will, again, be one of his route customers!***********************, *******Clark Pest Control, Inc. Response
11/13/2023
Hello ******,
Thank you for taking the time to share this wonderful feedback! Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We are delighted to know *** is going above and beyond to help us achieve our goal of excellent customer service.
Review from Erik W
1 star10/20/2023
I moved out of the property that I no longer live in. I contacted them numerous times to take out of my name and now they are sending me to collections. I will be taking them court because this company has no ethics.
Customer Review Rating
Average of 23 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.