ComplaintsforLoma Linda University Medical Center
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Complaint Details
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Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mother ******************************* was last at this hospital after having an emergency at her home in ******* on November 22 2022 and I was present. I had contacted the local hospital ER that evening (**************************) and was updated as to where ***** was transported to. Over the next few days I made calls and was told that the situation looked bad, and that ***** was to be declared brain dead. On November 26th I was later informed that she passed away. I didn't sign anything and the only agreement I ever made (verbally) was for there to be a limited autopsy in the days after. I don't know what happened to her after that. I never got any update and nothing was mailed to the home address. I remember a ****** supposedly with Decedent Affairs. They have not answered recent attempts to contact for help.So my complaint is regarding how the hospital failed to take care in its due diligence to see to *****'s surviving sons' concerns as well as their input as to what was to happen with her remains.Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Jan 24,2024 time **** am emergency room patient ******************* DOB 12/14/1988 i am making a complain because the doctor took more than 5 hours for me to be seen , and i have severe allergic reaction to my spider infection in my left abdomen and hadn't been seen difficulty standing and breathing , and i take it in no consideration to be seenBusiness response
01/31/2024
We are truly sorry to hear about your experience. One of the most important considerations at Loma Linda University Health is the experience of our patients and their families. Your feedback is important as we continue to improve our processes and the care we provide. Due to patient privacy, we are unable to use email or this forum for patient communications (i.e., scheduling, billing questions, health concerns, etc.).
If you would like to continue the conversation, the patient needs to contact our Patient Relations team by calling **************.
Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/30/2023 I visited LLUMC prior to my mothers procedure. I used the Valet, left my keys on dashboard where told to put them and rolled all 4 windows to secure my car. Received confirmation text msg at 9:24 AM (Ticket #****). At 4:33 PM I rcvd another text advising ***** will be closing at 6 PM and to please see the Information Desk for my keys. I did not receive any other text messages. At 9:50 PM I headed to the Info Desk the workers were gone. I went to Security, and was instructed to call a number on my text. I had no phone number on my text. Another lady approached with the same question looking for her car and she did have a text with a number to call, she called and she asked for my ticket as well and we were told there was no key left for Ticket # ****. I had to wait for Security to come in, then LLUMC Dispatch they checked Valet Box. ******************* returned wit Post It Note advising No Key for Ticket **** and gave location of where my car was parked. We walked over to my car and my car was left unlocked, windows open , and my keys on my dashboard. ***** never took my keys & left them on dashboard in clear site, opened my windows, and did not lock my car. Valet needs to be safer & more thorough when parking patients/visitors vehicles this is absurd and unbelievable. I had to show my ***************** to get my vehicle. ***** knew where my vehicle was & could not locate the key why didnt they go back to my car for the keys? They used them to move the car & this would have all been avoided. It was more important for them to go home on time instead of doing their job and locating the key or contacting me prior to them leaving. LLUMC needs to do something about this. Something needs to be done to avoid this in the future.Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I did a nuclear scan at Loma Linda hospital. The test involve taking a pill on the first day and doing the scan on the 2nd day. My copay from blue shield shows $100 with no deductible. But Loma Linda sent me 3 different bills, totaling $507.23. I already paid $100 copay. So remaining balance is $407.23 It’s clearly wrong, but they won’t fix it for me.Business response
06/28/2023
We are truly sorry to hear about your experience. One of the most important considerations at Loma Linda University Health is the experience of our patients and their families. Your feedback is important as we continue to improve our processes and the care we provide. Due to patient privacy, we are unable to use email or this forum for patient communications (i.e. scheduling, billing questions, health concerns, etc.).
If you would like to continue the conversation, the patient needs to contact our Patient Relations team by calling (***) ***-****.
The Patient Relations Office
LOMA LINDA UNIVERSITY HEALTH
11234 Anderson Street, California 92354
Office (909) ***-****
Email: ****************
Initial Complaint
01/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity-theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. **** LINDA UNIVERSITY MEDICAL CENTER bal. $1,652.00 Acct #2771****Business response
02/01/2022
LLUH is precluded from disclosing patient information by state and federal privacy laws. Nevertheless, it is the practice of LLUH to respond directly to patients with respect to their individual concerns. LLUHC appreciates opportunities to communicate with patients and their families in order to effectively meet the needs of these individuals.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.