ComplaintsforDesigner Nails
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for a full set of gel-x nails from this location as well as a pedicure. I paid $130, tip included. During the process, I pointed out that their nail polishes appeared old and crusted around the bottle. I had to ask THREE TIMES for a newer looking bottle of polish to be used. Within two days of having the nails applied, they were lifting/fall off. I called and requested either a refund or a replacement service and the woman told me "no." She said I should have come within 24 hours which is not a posted policy, but seemed outrageous and unbelievable? I told her this is not normal and I couldn't understand why she would not want to repair these poorly applied nails and she began yelling at me. I asked, "are you yelling at me?" And then informed her that I would have to report her business for poor service and poor application of her products. I will continue to move forward with this until I am refunded entirely for this awful experience.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.