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Find a Location

La Arboleda LLC has 1 locations, listed below.

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    Business ProfileforLa Arboleda LLC

    Event Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4925 Hapgood Rd, Lompoc, CA 93436
    BBB File Opened:
    6/20/2023
    Years in Business:
    9
    Business Started:
    3/25/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Sally Rushing, Owner
    Contact Information

    Principal

    • Sally Rushing, Owner

    Customer Contact

    • Sally Rushing, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    The facts: Rental fee of the venue from 11AM on May 12, 2023- May 14, 2023 at 11AM Nonrefundable deposit to secure the venue: $4,500 (30% of total fee) Remaining fees paid before April 13, 2023 as required: $10,500 Total rental fee: $15,000 separate check for security deposit: $1,000 (has been received back) - After arriving to check in at 11AM, the Rushing family who owns the business informed us of no running water or electricity once we arrived indefinitely, no prior notice was given -They claimed that this is an act of God and out of their hands according to the contract -The facility claimed they were notified at 11AM of the power outage, only to later find out that they were notified at 8AM and took no action or measure to create an environment suitable for us and our guests -The bride and groom suites were uninhabitable, we could not use the toilets, refrigerate $400 worth of cocktail hour food, our flowers could also not be refrigerated - Aside from myself and groom, guests arriving out of town and planned to stay at the venue were unable to shower, use the restroom or get ready for the rehearsal dinner -We had to rent a hotel room for $189 in order to prepare for dinner. Hotel check-in wasn't until 3pm and our rehearsal at the venue started at 3:45pm. While the power did eventually turn on by the time we returned from dinner at 8pm, the lack of professionalism, compassion or willingness to help from the owners of this establishment prompts this complaint. On top of rearranging an entire day at my own expense, on the day of the wedding there were cold showers in the groom suite due to negligence from the owners. The most prominent health code violation was that the Beer Tap lines had not been flushed from the previous event therefore exposing my guests to mold and other harmful bacteria. We asked for our $4,500 deposit back and they declined. No apology was offered or alternatives. A simple generator was never provided due to not being in the contract.
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