Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Queen Mary has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Queen Mary

              1126 Queens Hwy Long Beach, CA 90802-6388

            Business ProfileQueen Mary

            Amusement Parks

            Contact Information

            1126 Queens Hwy

            Long Beach, CA 90802-6388

            Get Directions
            Visit Website
            (562) 435-3511

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1126 Queens Hwy, Long Beach, CA 90802-6388
            Years in Business:
            56
            Business Started:
            12/11/1967
            Business Incorporated:
            12/11/1967
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Save the Queen LLC
            • Queen Mary Hotel
            Business Management
            • Mr. John Jenkins Jr., General Manager
            Contact Information

            Principal

            • Mr. John Jenkins Jr., General Manager

            Customer Contact

            • Mr. John Jenkins Jr., General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On June 9th I stayed at the Queen Mary hotel in ********** the room was paid in advance they asked for my credit card for an $100 incidental deposit the next day I noticed a $250 charge on my card plus the $100 deposit when I got back from my carnival Cruise on June 14 I went to the Queen Mary and asked what the charge was for they said it was a $250 smoking fee violation I don't smoke they said it was a housekeeping issue so I spoke to the manager and he said he would look into I drove home to ******** I called back on June 20th and spoke to the same manager and he told me that I wasn't getting my $250 back that they charged my card and there was nothing i could do about it I told him i wanted some type of proof and he said the room smelled like smoke and hung up
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anjelica G

            10/22/2023

            This is for shaqtober fest I prepaid for parking $25 it took me an hour and fifteen minutes just to get to the queen Mary, then they make me go to a whole other parking lot all the way by the pike, I have to wait a while hour more just to get into that parking lot and then another 30 minutes for a shuttle. When we leave they make me pay another 9 dollars when I had already paid for parking! Just ridiculous the whole thing was a bust. I cant believe shaq actually puts his name on this festival it was the worst thing Ive ever been to.

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.