ComplaintsforC & C Auto Body
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 18th, 2020 my car ***** Civic ** ********** was delivered to this shop for a repair to be done of replacing a 3/4 rear right panel and getting my vehicle inspection ready by completion that would cost me a total $500, the verbally agreed upon price for completion of this job which in turned I paid in full upon delivery. It was originally agreed upon that it would take two weeks to complete. August 1st, 2020 he extended the date. On January 14th, 2021 he texted my cellphone "I will let you know when it is done thanks". On April 19th, 2021 he texted me "Ok im trying to finish one truck ur car is next hopefully I'll give to u this weekend". I arrived to the shop on *** ***** **** to drop off a lien released shell in my possession (that legally could only be used to part out) to retrieve the needed 3/4 panel from to complete the job as well to see the current condition of my car, which looked as if it had not been touched. He texted August ***** **** " This is week for sure b here Saturday " to which he said on Friday September 3rd, 2021 that "No I still behind" The owner has repeatedly extended his self given ************* "I will have your car finished by this time") On October 9th, 2021 he indicted through text message that my car was "Almost (done)" when I questioned whether or not my car was yet completed as we had previously agreed upon. The last message I received from him was on November 9th, 2021 "Ok sorry im not going to promise nothing but hopefully u get it before Thanksgiving". He has now, as of March 14th, 2022 ignored four separate occasions of my text messages reaching out regarding the completion of my car repairs (December 21st, 2021; January 2nd,2022; January 12th,2022; and February 22nd, 2022). The Owner has also ignored all of my attempted phone communication with him the entire year of 2022.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.