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ComplaintsforLucille's Smokehouse Bar B Que
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Note: Incident took place on 11/30/2023.Email was sent on: 12/04/2023.Contact Complaint form sent through *******'s Website sent on or around 12/04/2023 and still no response.Hello. I am requesting a refund for an order that I placed on at ******************* ******, ** ********** I had one of the worst experiences with *******'s service and quality of food on this night. I did not eat the Nachos that I ordered because I was given nothing but fat pieces for the meat that I chose. I also order the side fried and the first time they came out the fries were absolutely cold and old. The second time they came out they had no salt or seasoning. I asked the representative that I also gave a tip to at the beginning of the transaction, if I could have salt packets for the fries he said they did not have salt packets nor could I get a little side of seasoning because he said that the fries came pre-seasoned so the fries ended up getting tossed in the trash also because they were not edible. I tried contacting the location above several times and the ***********, ** location to try to get a hold of someone in leadership to no avail because no one would answer the phone. I also reached out to corporate through and email I had prior to a ***********************. These are the reasons for reaching out to BBB.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.