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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ****************************, I do not have contact with COLLECTION CONSULTANTS, they did not provide me with the original contract as requested.
Business response
05/02/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, fax or email. Mail: CCOC, ************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the
consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
02/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ****************************, I don't have a contract with Collection Consultants. They did not provide me with the original contract, bearing my signature as requested.Business response
03/01/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, fax or email. Mail: CCOC, ************************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the
consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
02/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this Debt with ******************************. I do not have a contract with Collection Consultants of CA. They did not provide me with the original contract as requested.Business response
02/14/2024
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal by mail, fax or email. Mail: CCOC, ************************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
08/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt as I do not have a contract with Collection consultants of California, they did not provide me with the original contract as I requested.Business response
08/18/2023
Collection Consultants of California (CCOC)acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. CCOC operates under a Business Associate Agreement with our clients in order to comply with HIPPA regulations. All patient PHI is safeguarded to the highest standards and in compliance with the law. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate with them through the BBB portal
by mail, fax or email. Mail: CCOC, ************************************************************** Fax: ************.Email: [email protected] will respond in writing directly to the consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at ************ or ************. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
10/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
A *** collection was added to my report ******* I called the original urgent care I ******** money to and paid them the balance when I first saw this. I called them back yesterday and they said I have no open balance and that I am paid up. I am now seeing this collection and have NEVER...NOT A SINGLE TIME...received any correspondence from this "company." Not one phone call, snail mail, or email relaying anything about this collection and every single call I make to the office goes straight to a voicemail which never gets returned. I do not even know my account number this supposed debt is under, so I cannot even look it up on your website to just pay you scammers and be finished with it. Why you ask? because you have never sent me anything remotely looking like a bill I need to pay. At least if you intend on sucking money from people, send them the **** bill first before you mess with their credit report. I REALLY JUST NEED MY ACCOUNT NUMBER SO I CAN PAY YOU YOUR MEASLY 50 BUCKS AND BE FINISHED WITH IT.Business response
11/17/2022
Business Response /* (1000, 8, 2022/11/02) */ We apologize for the delay in responding to the BBB. We have reviewed the consumer's complaint in detail, and we spoke directly with the consumer on 10-24-22. The matter has been resolved. Should the consumer have any additional questions or concerns, they should contact us directly.Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have requested, multiple times, that Collection Consultants of California provide me with a signed and dated copy for a $346 debt that they have placed on my credit report. They have yet to provide any evidence of said debt after two years of me requesting this information. I have also sent them a letter provided ******************************* specifically requesting "Signatures on applications and accounts" and informing ***** that their possession of my personal information and use of this information is identity ****** They only respond by saying that the debt has been verified and sending me paper copies of my personal information. Yes, we have established that they have my personal information. That does not verify a debt. That verifies identity theft. These people are scammers. And they'll reply "We are a reputable company blah blah blah." Ok, if you are a reputable company, please provide proof of this debt in the form of a signed and dated contract. Also, do NOT give me a phone number to call. I will communicate via text, email, or mail. Oh, and they'll also divert by saying, "Please contact the original creditor..." Um, 1) that goes nowhere and 2) ***** is the one with stolen personal information, YOU figure it out!Business response
09/09/2022
Business Response /* (1000, 5, 2022/08/22) */ Collection Consultants of California acknowledges receipt of the consumer's complaint. We have reviewed the consumer's complaint in detail; we have reviewed our system of record, and we have reviewed the matter with our client, ************************ The following are the facts and our findings related to this consumer's complaint: CCOC is not a debt buyer. We are a business associate of *********************** that receives delinquent accounts on an assignment basis. We have fulfilled our duties under the law and we have verified with our client that the outstanding balance is correct and owed. We have provided the consumer with an itemized statement showing the total amount of the charges, the amount her insurance paid and the remaining balance that is owed. The delinquent debt is for a balance owed to *********************** *********************************************************** After the bill was assigned to CCOC for collection, the consumer indicated during a telephone communication with us that she would not pay the remaining balance, and that her insurance had already paid. Indeed, her insurance had paid. The patient's insurance was billed and paid its portion, but the remaining balance is the consumer's responsibility. There is no "signed and dated copy for a $346 debt." No such document exists. The consumer received services and provided her health insurance information to the provider. Her health insurance paid in accordance with its policy limits, and the remaining balance is her responsibility. If the consumer continues to challenge this debt, and she believes she is not responsible for the balance, she will need to provide us with more information supporting those contentions. If the consumer has information that complies with her obligations to challenge this debt, CCOC will review the information with our client and make any adjustments that circumstances merit. Consumer Response /* (3000, 7, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Collection Consultants of California confirms that no documentation exists of any contract between myself and Collection Consultants of California or ************************ Since no legally binding contract exists, rendering the supposed debt unverifiable, I request that this item be taken off of my credit report at all 3 credit bureaus. Thank you! Business Response /* (4000, 11, 2022/09/08) */ CCOC has responded to the consumer on multiple occasions. We have verified and validated the consumer's debt and complied with the law. We have reviewed all information provided from the consumer in detail, and we have reviewed our client's records, and the records within our system. Based on the information provided the debt is accurately being reported to the credit reporting agencies. To date, the consumer has not provided any records or information substantiating that the debt does not belong to them. CCOC has provided the consumer with information received directly from our client concerning the bill, and the details surrounding the services provided to the consumer, verifying the balance, demographic and insurance information on file for the consumer. The consumer has falsely accused our company of nefariously acquiring the consumer's information. That is not the case. We received the information directly from our client, ***********************, and their ******************************* has a highly regarded status in the *** community. Based on our thorough review thus far we are unable ascertain that this account is the result of identity theft. A person whose information matches that of the consumer received emergency medical services from our client. The consumer's insurance was billed and the remaining balance is the patient's responsibility. If the consumer did not incur the services and is a victim of identity theft, the consumer is required to provide information supporting their contention. We have provided the consumer with the additional information that is needed at this time concerning their claim of identity theft. If the consumer continues to dispute the bill, the consumer is required to provide information and documentation supporting their contentions. CCOC will thoroughly review any information provided by the consumer and take any actions that circumstances merit. The consumer should contact us directly. We ask that the *** close their case on this matter. Consumer Response /* (4200, 13, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Folks, you have provided ZERO proof of this debt. If the debt is legal, there will be a contract with my signature and date on it. Please provide proof of the debt in the form of a signed and dated contract. It is incumbent upon YOU to prove this debt. People don't have to go around proving that they don't owe companies money. If no signed and dated contract exists, there is no agreement that a debt is owed. Obtaining my personal information without permission is not a validation or verification of a debt. PLEASE VERIFY/VALIDATE THIS DEBT WITH A SIGNED AND DATED CONTRACT. If no such agreement exists, please kindly remove the information from my credit report. Yes, you have my personal information, we have established that. You do not have permission to have that personal information. That is identity theft. That is not a verification or validation of debt. You have been sent all required identity theft documents via **** and electronically.Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares either way, block the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion.Business response
08/19/2022
Business Response /* (1000, 5, 2022/08/04) */ Collection *********** of ********** acknowledges receipt of the consumer's complaint. **** would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and will take any action that circumstances merit. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing **** to communicate with them through the**** portal by mail, fax or email. Mail: ***** **** E 2nd ******* Suite **** Long ****** ** XXXXX Fax: XXX-XXX-XXXX. Email: ******************** **** will respond in writing directly to the consumer, with the outcome of our review and next steps, if any, for resolution of this matter. The consumer may wish to contact us by phone at XXX-XXX-XXXX or XXX-XXX-XXXX. We would like to thank the consumer in advance for the opportunity to address their concerns and reach a resolution with them.Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a victim of identity ****** The following accounts were opened without my knowledge, consent, or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity *****Business response
08/10/2022
Business Response /* (1000, 5, 2021/09/24) */ Collection Consultants of California acknowledges receipt of the consumer's complaint. CCOC would like to assure the consumer that we have investigated this matter, reviewed the issues in detail and taken any action that circumstances merit. The consumer filed a similar complaint with the CFPB which has already been responded to as well. Complaints are taken seriously and thoroughly reviewed. We aim to adequately address the consumer's inquiry and to reach an amicable resolution with the consumer. We will respond directly to the consumer. We have reviewed our system of record and we presently do not have the consumer's signed, written permission to disclose protected private health information to them via this public portal. Any detailed response provided here may include private health information and/or personal financial information. As such, if the consumer would like us to release a detailed response here, they must first provide us with their signed, written permission allowing us to do so. The consumer may submit to this office their written permission allowing CCOC to communicate this information with them through the BBB portal by mail, fax or email. please note our address has changed. Mail: ***** **** E *** St, Suite **** Long ****** ** XXXXX. **** XXX-XXX-XXXX. Email: ********************Initial Complaint
08/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a collection notice for medical services provided. I disputed the information on my credit report and sent a notification to the collections agency. The agency responded stated the debt was valid. I contact the collection agency again and provided the Chapter 7 bankruptcy file number - which is XXXXXXX - filed in August 2017. The agency is continuing to try to collect payment after the debt has been discharged and refuses to remove the debt from my consumer report.Business response
10/29/2021
Business Response /* (1000, 10, 2021/10/15) */ We sincerely apologize for the delay in responding to the BBB. CCOC takes complaint very seriously and investigates these matters thoroughly to ensure proper handling procedures and hat CCOC is in compliant with the law. The consumer's account has been closed since 8-30-21. CCOC has asked the credit reporting agencies to remove any reporting as of 9-1-21. Thank you.Initial Complaint
08/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company calls me numerous times a day. For the past several weeks, I have been getting numerous calls from them. There are times to where I have been harassment with these phone calls. Its causing me stress and anxiety. In addition, I am not working at the moment.Business response
08/17/2021
We have reviewed the consumer's complaint in detail. Collection Consultants of California(CCOC) has over 30 years of experience providing debt collection and revenue cycle management solutions to organizations both large and small. We are committed to full compliance with any and all Federal and State laws and we are committed to improving the consumer experience. We wish to assure the consumer that any attempts to communicate with them were not intended as harassment. We will review our system of record and cease communication efforts with the consumer concerning any accounts presently on file for her. The consumer is encouraged to contact us directly with any questions or concerns.
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Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.