ComplaintsforElite Care Dental
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have been over charging me said my replacement tooth will be here on the 11th now they saying the 15th sent results to a lab without my consent and made me pay for it lied about what they were doing in my mouth and to my insurance company.Business response
04/26/2024
Patient presented with missing crown on her front tooth. She wanted a new crown. We gave her the treatment plan what our system showed us. Once the procedure was done the claim was submitted to the insurance and payment was collected as shown by the system and pt was informed its an estimate. Pt received an EOB from the insurance stating she owes a lesser amount. Pt called our office every hour yelling screaming for 3 days. For 3 days we kept explaining to her once we receive the same EOB from your insurance the system with update any payments made and if any credit u will be reimbursed. But she wanted to re imbursed that day what we cannot do till we receive our copy of the document. Once patient came for her final visit we did receive the document and she was reimbursed back of any extra payment made.
thanks
Elite care dental
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.