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ComplaintsforUdoff Design
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We started working with *** in Nov 2020. It took 22months until our plans were finally submitted and approved. We remained patient with *** despite his EXTREMELY slow service delivery. Prior to the plans being submitted we pointed out several errors that were never corrected. We were told to make changes directly with the contractor. In December 2022 we asked *** to make a change to our plans which included a closet expansion and windows changed. He asked for payment for himself and the engineer which we made in December 2022.We have still not received the plans. Almost 4 months after payment. *** informed ** in January that he was undergoing cancer treatment and he would try to have our plans ready for ** within the week. This has been his standard sentence for the past 2 1/2 years. Ill have it ready in a couple of days or Ill have it ready next week.We have tried to remain patient but he has now become rude and does not respond to messages, voicemails etc.I am happy to provide you with all communications.Business response
05/24/2023
I have been working directly with the client and have resolved the issue to her satisfaction
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.