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Find a Location

German Audio Tech has 1 locations, listed below.

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    Business ProfileforGerman Audio Tech

    Electronic Equipment Repair

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    33 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    65 Pine Ave # 337, Long Beach, CA 90802-4718
    BBB File Opened:
    8/3/2015
    Years in Business:
    13
    Business Started:
    12/23/2010
    Business Incorporated:
    12/23/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • German Audio Tech, LLC
    Business Management
    • Mr. Robert Johnson
    Contact Information

    Principal

    • Mr. Robert Johnson

    Customer Contact

    • Mr. Robert Johnson

    Customer Complaints

    33 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 1/20/24 I purchased for $99.95 a service called "PIXEL REPAIR SERVICE". This is a service where you ship your car part to German Audio Tech and they do a repair on the car part and return the part. My car part was delivered to the company on 1/24/24. When shipping the part to German Audio Tech there is a "repair form" the customer fills out and ships with the car part. In the "special notes" box of their repair form I listed my phone # and stated to contact me prior if any additional repairs are required other than the standard pixel repair service purchased.On 1/30/24 I contacted German Audio Tech via email and requested a status of my order. They replied for me to provide the tracking number so I provided it. This is when they started ignoring my email and never replied again. On 2/1/24 I contacted German Audio Tech via **** messages for a status of my order and the company replied "We already repaired and returned this". So I attempted 3 times to request a tracking # from the company and this is when they started ignoring my **** messages and never replied again. On 2/01/24 German Audio Tech sends me an invoice and picture of my car part still at their shop for $49.95 via PayPal for additional repairs. They did not in fact "repair and return" my car part like they previously stated. Purposely being deceitful and falsifying information. On 2/02/24 I advised German Audio Tech via PayPal dispute that I do not approve the additional repairs to be performed and requested that my car part be returned to its original condition when it arrived and to ship my property back to me. The company stated "Please pay invoice for additional parts / labor so we can return repaired item back." There is no contract where they have the authority to force "additional" repairs or else they wont return property. I had previously stated in writing to them to contact me for any additional repairs and they did not contact me.Company is committing fraud and extortion.

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    GEORGE N

    1 star

    03/14/2024

    RUN FROM THIS COMPANY. YOU WILL NEVER SEE YOUR PART OR YOUR MONEY AGAIN. ALL I WANT IS MY RADIO FOR MY ******** BACK. THEY DO NOT RESPOND TO MULTIPLE EMAILS AND DO NOT EVER ANSWER THE ****** READ A REVIEW WHERE THE GENTLEMAN STATED HE ACTUALLY WENT TO THE ADDRESS TO TRY AND GET HIS CLUSTER BACK AND IT WAS A *** STORE. STRAIGHT UP SCAMMERS. I KICK MYSELF FOR NOT LOOKING INTO THIS COMPANY BEFORE SENDING THEM MY RADIO. WOULD BE A NEGATIVE 10 IF I HAD THAT OPTION.

    German Audio Tech Response

    03/15/2024

    The repair is still in progress, additional parts required being ordered. The disclosure on our listing and website FAQ page explains that there is set repair timeframe. No communication from customer in several weeks, only this review. We are happy to help, but this is not the way to go about it.

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