Customer ReviewsforGerman Audio Tech

Purchased a General Module repair and sent them a General Module 2 weeks ago for repair. I started to wonder why it was taking so long for them to repair it, so I decided to try and contact them so they can give me an update. I tried calling (about 15 times) but went straight to voice mail each time. I also sent a couple emails to their customer service, and they never responded. And on top of that I went to their website and contacted them through their website and still no response. Im not pleased with this service. This General ****** is for a customer that is in need of their car, and all that we ask is for this module to be returned to us as soon as possible. At this point its fine if the general module isnt repaired we just want our general module back. The order number is #***** The customer is in dire need of their car back. We are located in ********. Please return the general module back to us.

I purchased a repair service through eBay For a 2005 Bentley continental cluster sent the item in four weeks go by Three emails a day one response from the company requesting the mileage on my cluster ..Opened up a claim on eBay explaining this was a repair service and I needed my item returned..They refunded my money for the service..The case I had to shell out $4000 for a new cluster..This company should not be allowed to continue ripping people off!!!

I sent my 2002 Audi TT instrument cluster to repair the LED display. The cost was $149, which they required upfront. I mailed the cluster on 11/9/21, and through the UPS tracking, it was received on 11/15/21.

On 11/23/21 I received a phone call from a lady in Georgia saying she had my instrument cluster delivered to her. She had a cluster for her husband's TT, and she was waiting for a shipping box from German Audio Tech (they had already paid their $149). She was gracious enough to ship my cluster to me.

I received the cluster and installed it into my car. When I turned it on, the calibration was off on all four gauges. I emailed German Audio Tech, and they replied, "Ok, sometimes the gauges can go out of calibration. Only way to fix it is by removing the 6 torx screws around the perimeter of the back of the cluster. Remove the front cover, Gently pull off the needles and place on in the correct positions. We would need the car in order to do this. It is only a Audi TT Jaeger design. VDOs are not like this."

I pulled my cluster out of my car (again) and when I went to take out the screws, I notice that there was a date code on the back of my cluster that said, "16/06/2005." It appears they sent me someone else's cluster. I emailed them again, and as usual, no response.

So now I have to calibrate the cluster myself, and if that doesn't work, I'll send it to another shop to have it calibrated.

There is no way I would do business with company again. They have a website and phone number, but no one answers and they don't call back. They sometimes answer emails, but usually they don't.

There are other companies out there, may want to look at one of those.

Order #9046 I tried to order a pixel repair for my E39 M5 cluster. After emailing them to confirm their shipping address and ask about lead time I received one response that asked for my tracking number which I obviously didn't have yet because I hadn't shipped it. No response about the lead time. After this email I sent another to which I received no response after a week. At this point I decided to cancel my order. I have now sent multiple emails and called the store asking for a refund and I've literally heard nothing back. I already sent it in to another company who had it back to me with in the week, now I just want my money refunded.