Business ProfileforWendy's

On June 9th, I placed a mobile order for pickup in the drive thru. When I arrived at the location I saw there was a line at the drive thru, normally I would just walk in and pick up my order**************************************** and did not want to wake him. After 20 minutes in line I am told my order is not ready because they are making a fresh batch of fries because I requested fries without salt. The person at the pickup window then asked if I can come inside to pickup my order because they just started it. I told them ************************************** cannot come in. Another woman came to the window and aggressively told me my only option is to come inside to get my food, I then told her the same thing I told the last person that I have a sleeping child in the back and cannot come inside. She then replied you have to come inside and that's it. I then asked for a refund because I was not going to wake my child to go inside (by the way they have competition across the street who would've brought food to the car if they were running behind). They then got the manager at that time and instead of trying to help me she just said my only option is to go inside. I then asked for a refund and she told me she couldn't do anything and I have to cancel on my end in the app. I tried to do that but they already processed the order. I then contacted customer service 3 times over the past month and they told me either the manager or the district manager would reach out to me and give me a refund. We are approaching a month since the incident and no call and no refund. The refund amount is only $4.40 but why should I give away my money to a business and get anything in return.