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ComplaintsforOrangetheory Fitness
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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Orangetheory has a cancellation policy where you pay one last month. So I cancelled in January with the idea that February would be the last payment. They then emailed me to say that I could just freeze my account for 60 days and then I would continue "where I left off." There was no disclosure that if I went this route, then I would then have to pay a second month's cancellation fee to cancel afterwards since "where I left off" was with it being cancelled. Then they later told me I would have to pay $15 to freeze the account, so I said I would go back to the original plan of canceling where it would end in March. I'm then told that they are now adding an additional month of cancellation fee for considering their offer. I think I should not have to pay that amount, and they should be required to have a more clearly stated policy for future clients.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Long Beach, CA 90808
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.