ComplaintsforEdible Arrangements
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Complaint Details
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Initial Complaint
04/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Order# *********** I was charged twice for my order ******* I did not notice the double ****** charge until doing my taxes in 2022. I called and the representative told me she only sees 1 order. I said, yes that is correct. There is only 1 order but I was charged twice. She said I should dispute with my card company which was annoying because as I told her, then my card company will be contacting you for research so why can't you just help me now? She refused. I called my card company but unfortunately it was too far back to dispute. So I emailed Edible Arrangements with a copy of my order and a copy of my card statement showing I was charged twice and asked how I can be credited. They responded that they only see 1 order and 1 charge. Frustrating! Yes, there was only 1 order but they charged me twice and I'm showing proof! I do understand that it was over a year ago but still they never said that was the ****** The issue is that they refuse to research to see I was charged twice for the same order and ******* my ****** Also, I did respond to their email repeating myself to which they did not reply. Sounds like a scam business to me.Business response
06/30/2022
Consumer Response /* (-5, 8, 2022/05/03) */ Hello, This complaint has still not been resolved and I haven't heard from the company. Thank you, *************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.