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          S C A N has 1 locations, listed below.

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            • S C A N

              3800 Kilroy Airport Way #100 Long Beach, CA 90806-6818

            Business ProfileS C A N

            HMOs

            Contact Information

            3800 Kilroy Airport Way #100

            Long Beach, CA 90806-6818

            Get Directions
            Visit Website
            (800) 247-5091

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            3800 Kilroy Airport Way #100, Long Beach, CA 90806-6818
            Years in Business:
            47
            Business Started:
            1/1/1977
            Alternate Business Name
            • Scan Health Plan
            • Senior Care Action Network
            Business Management
            • Quinton Hall
            Contact Information

            Principal

            • Quinton Hall

            Customer Contact

            • Quinton Hall
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/26/2024

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            I was vacationing in ****** and had a medical emergency. I spent a total of 12 days 8 of which were in the icu, I had double pneumonia renal failure requiring dialysis. The hospital bill total our out of pocket $100,000. We have been dealing with our insurance **** ******** and Scan (which is nearly impossible). To date we have received two checks totally approximately $16,000. Scans brochure states 100% reimbursement . We were told to read page 64 in the information. Scan sales reps are selling this as total reimbursement. We are a retired couple and we feel we were very deceived. Thank you for allowing me to hopefully warn others.
            Read More
            Read 9 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Keith B

            08/29/2023

            RUDE, INCONSIDERATE AND AWFUL MEMBER SERVICES!! I have Serious Spine and Spinal Cord Surgery on June 19th 2023 and was supposed to start Specializes Phys Therapy 3 weeks after to restore use of my legs and arm, it's been almost TWO MONTHS without Physical Therapy! I was sent authorization to a "PT" facility near me that refused, saying (rudely) they weren't taking new patients, backed up OVER a Month and to request another! I looked for another, and could ONLY FIND nearby specialist PT Facilities that were "out of Network" **************** I spoke to one very nearby and they said they would take an Out of Network Authorization a d start me within a Week! I filed a Grievance and an Appeal with SCAN to get this PT Facility and SCAN REFUSED to "Expedite" my Appeal, saying Spine and Cord Surgery PT was NOT URGENT!! Can you believe that?? I will be Suing SCAN and I can guarantee you I will be switching to another Seniors ******************************* in December who uses anyone other than Monarch/Optum Medical Network!! SCAN *****, DON'T Chose Them!!

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