At-a-glance
Overview
Business Details
- Location of This Business
- 4600 E Conant St, Long Beach, CA 90808-1874
- Years in Business:
- 24
- Business Started:
- 8/3/1999
- Business Incorporated:
- 8/3/1999
- Accredited Since:
- 4/21/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Human Touch
- Business Management
- Jason 'Moss' Moss, Director of Customer Relations
- Mr. David Wood, CEO
- Contact Information
Principal
- Mr. David Wood, CEO
Customer Contact
- Jason 'Moss' Moss, Director of Customer Relations
- Mr. David Wood, CEO
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
20 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
12 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Alfred F
05/10/2024
Human Touch, LLC Response
05/13/2024
Hello ************
Thank you for reaching out regarding your experience with Human Touch's customer service.
I understand your frustration with the difficulties you encountered while trying to get a new remote for your chair. You are right;resolving such an issue shouldn't require extensive communication. However, I am puzzled because the service we provided seems to differ from what you described.
On May 7th, when we were notified of your need for a new remote, our service team immediately processed a sales order at no cost to expedite the remote to you. According to our records, there was minimal back-and-forth communication, which suggests that the process was handled efficiently.
I also discovered that our communications were sent to your wife's email address, not yours, which might have led to some confusion.
From what I can see, your issue was promptly addressed, and actions were taken quickly to resolve it. If there is anything else unresolved or if you need further assistance, I am more than willing to look into it to ensure you are satisfied with our service.
Kind regards and thank you for your time,
****
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