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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This dealership is openly scamming customers and forcing them into purchasing un-needed accessories for their vehicles. I inquired about purchasing a Tacoma and was told that I will be forced to purchase a $1995 "Paint Protection" for the vehicle because all of their vehicles come with it. This is untrue. Toyota ships their vehicles directly to dealerships WITHOUT any kind of paint protection unless custom ordered, and even then, it is only $195 for a front paint protection wrap. This is a fraudulent and corrupt business practice. I will not purchase a vehicle unless I can get it for the price advertised on Toyota.comBusiness response
02/27/2023
We have reached out to this customer without response. There seems to be miscomunication with regards to his understanding and claim we are charging $1995 for paint protection application. We do offer a $1995 protection package that includes a paint protection application, comprehensive paint protection warranty & dash cam. Many of our vehicles have this package pre-installed depending on the model and timing. It is not required (forced) to purchase this option with all vehicles however once installed we likely would not remove. If the customer wanted to wait for a vehicle without this package that would be an option available. -************************* GMInitial Complaint
11/10/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
On Friday 11/521 I went to Toyota to have two tires replaced and an alignment performed. When finished up I was informed to see the cashier to pay and get my vehicle. During then heck out process I inserted my credit card into the card reader and it approved the charge of $636.80. Apparently the computer at the register ******* and ****** my ******* ********** to the ******** and we need to go to the next register over to complete the sale. I informed them that my card was approved. The solution offered was to run the card again, and if both charges show up on my card activity later that day then I should call them and they would refund the second charge of $636.80. Later that day I did see both charges show up in my online banking. I called back and they gave me a list of reasons why they were not able to give me my money back. On Monday 11/8/21 I went in to the business and showed them the activity on my card and asked again for my refund. I was denied and told they do no see the charge in their system (obviously because the computer crashes) and I should just bring it up to my bank.Business response
11/24/2021
Consumer Response /* (2000, 6, 2021/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.