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ComplaintsforLaugh Factory
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 5/28 we visited this place with another 3 couples, we have been trying to get a hold of the merchant to resolve an extra charge on a credit card. Two charges were made to a credit card ending on 5700 one for $30.69 which is a valid charged but there's another charged for $234.69 which is not valid nor approved. We are requesting for proof of purchase with a valid signature and a refund of the $234.69 transaction date 5/28/22-merchant is claiming that charges were for one of the couples that did not pay, however that couple pay cash and attached you will find the receipt.Business response
10/13/2022
Business Response /* (1000, 5, 2022/08/24) */ The ****** family has contacted the Laugh Factory and our management has explained this matter to them in detail. As we have confirmed, they are NOT owed a refund. We have also confirmed that no one in their party paid cash. The language in this new BBB complaint is an attempt at slandering The Laugh Factory and proof that this family is attempting to defraud our venue. In this complaint it sounds as if they cannot "get a hold" of the Laugh Factory. We have spoken to them at length on more than one occasion. The claim that someone paid cash is false. Since reopening after Covid, we have solely been accepting credit cards for payment. It is irresponsible for the ****** family to make this claim when we have agreed in every conversation that cash was NOT left here as a form of payment. They have never disputed the number of drinks on the tab. They have never disputed the amount of the tab. They simply requested to have the amount charged to a new credit card. We agreed to accommodate them back in May and they never showed up to recharge the payment. It is now August. The offer to switch payment methods has expired. Sincerely Laugh Factory Management Consumer Response /* (3000, 8, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) We will like proof of receipt with signature indicating purchase of $234.00? Which we are not being provided. Laugh factory is committing fraud by charging a credit card with a signature or consent. We will like a picture with the receipt of above purchase. If not we will continue escalating matter. Business Response /* (4000, 10, 2022/09/01) */ The ****** family has contacted the Laugh Factory and our management has explained this matter to them in detail. As we have confirmed, they are NOT owed a refund. We have also confirmed that no one in their party paid cash. The language in this new BBB complaint is an attempt at slandering The Laugh Factory and proof that this family is attempting to defraud our venue. In this complaint it sounds as if they cannot "get a hold" of the Laugh Factory. We have spoken to them at length on more than one occasion. The claim that someone paid cash is false. Since reopening after Covid, we have solely been accepting credit cards for payment. It is irresponsible for the ****** family to make this claim when we have agreed in every conversation that cash was NOT left here as a form of payment. They have never disputed the number of drinks on the tab. They have never disputed the amount of the tab. They simply requested to have the amount charged to a new credit card. We agreed to accommodate them back in May and they never showed up to recharge the payment. It is now August. The offer to switch payment methods has expired. Sincerely Laugh Factory Management
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.