ComplaintsforLD Products, Inc.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On August 1, 2**4 I placed an order for a Canon ink cartridge (black) and a Canon ink cartridge (color) order #**-000134007 totaling $49.55 and charged to my Mastercard. I have not yet received notification that they have been shipped. I contacted them by e-mail on August 6,2**4 (no response) and I called them on August 7th and no one answered the phone (I called several times). This is the second time Ive had a problem with them. I placed an order a couple months ago and never received it. They did, however respond on the telephone telling me the ink was on backorder but when they confirmed that order they never indicated any backorder. They couldnt even tell me when they anticipate receiving the cartridges. I ended up cancelling the order and my credit card was credited.I wanted to give them a second chance but I no longer want to deal with this business. I want the order cancelled and my Mastercard credited accordingly. By the way, they charged my credit card as soon as the order was placed when most businesses dont charge your card until the item is shipped.

  Business response

  08/08/2024

  Dear *****, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order. Upon checking, we encountered an unexpected backorder with some of the items you ordered. Not to worry as we went ahead and processed the cancellation of your order, the refund should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!

  Customer response

  08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a long-standing customer of ********************** and apparently their company recently got sold and I placed an order on July 18 that showed all four laser toner cartridges were in stock for $80.84. I have ordered the same complete set of 4 color laser toner cartridges in the past and received the full set in sealed boxes, indicating the *************** cartridge in a high yield capacity. What I received this time was a partial order of only two toner cartridges that match the packing list showing only two toner cartridges out of the four I ordered and the two toner cartridges I received did not even match what I had received in the past and appear to be made from two different manufacturers and did not indicate that they were high yield as I ordered. I called customer service and they said my order was complete despite the fact that I only received half of my order and the packing list showed I only received two toner cartridges despite paying for four. They tell me the other two are on backorder and dont know when they will be sent despite the order showing everything in stock when I placed it. There are now hundreds of similar complaints against this company for identical issues and all seem to start when the company got sold. This is a fraud and an incomplete misrepresented order. I expect a full refund. I do not recommend anyone do business with this company any further unfortunately I was a long-standing, satisfied customer and now like most others this place is a shell of the company it was before . Buyer beware. AVOID!! I expect a full and a complete refund.

  Business response

  07/30/2024

  Dear *****, we sincerely apologize for the mixed up and inconvenience. Our representative assisted you with your refund request, don't worry we will process your full refund, just please follow the return provided by our representative and let us know as soon as you returned the items back so we could process your refund as soon as possible. Again, sorry for the unsatisfactory experience. You can also contact us at ********************** for any other assistance, we'll be happy to help you! 

• Initial Complaint

  07/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Online Order to H3439353233383****2H.com. Order # **-00**40551 on 07/11/24 for an Ink Toner Replacement SKU TN760CTS. Paid $30.57. Standard Delivery of 1-4 days. Today's date is 07/24/2024 and have not received item. Tracking info does not show any delivery progress from initial orderr.Contacted H3439353233383****2H via their online contact option on 07/18/2024. Was informed that complaint was referred to US *********** and would take 7-10 days for resolution. My business is not with the ***********, it is with H3439353233383****2H. Have contacted H3439353233383****2H again, requesting cancellation of order and refund.No response.

  Business response

  07/25/2024

  Dear *******, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order. Upon checking, the tracking information indicates that the package may have been lost or possibly delivered to the wrong address. Not to worry as it shows that you were able to spoke with one of our representatives who reported this matter to our warehouse and processed your refund request. We will get back to you for the update of your refund request. Again, sorry for the unsatisfactory experience. Feel free to contact: **********************. us for any other assistance, we'll be happy to help you!

  Customer response

  07/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  LD Products took my order for ink on 5/3/2024, I was told the ink was on back order and It would be delivered in 2-3 weeks. I found the terms acceptable and even discounted a couple of extra weeks for delivery. I called a little over 1 month after the order date and was told it would probably be an additional 2 weeks. My third call came around the end of June and I was basically told I'll get it when I get it, when I asked about their money back guarantee I was told I might get store credit?? I said store credit so I can start the time line again?? These people have zero regard for anything but getting people to give them money for products that they knowingly can't deliver in a timely manner. Today is 7/23/2024 approaching 3 months of waiting for the back order of a very common HP printer ink product

  Business response

  07/25/2024

  Dear *****, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order. Upon checking, we encountered an unexpected backorder which caused this delay, we tried our best to look for a warehouse who can fulfill the shipment of your order but we haven't received the stocks we are expecting. Don't worry, at this point we processed the refund for your order. Please allow us within 3-5 business days to fully process your refund back to your account. Feel free to contact: **********************. us for any other assistance, we'll be happy to help you!
  

  Customer response

  07/25/2024

   
  Complaint: 22032882
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  07/29/2024

  I refuse to have LD simply give me a credit to my LD account, I've waited almost 3 months for ink they told me would be delivered within 2 to 3 weeks because of a back order.  I want either the ink or a full refund of the money returned to my bank ATM card.

  Business response

  07/30/2024

  We sincerely apologize for the inconvenience, *****. Upon checking, your order has been cancelled per your request and your refund is not in processing status. However, please take note that the refund will be sent via check, as your order was paid via store credit from your old order and a partial charge of $24.84 to your credit card account. Please allow us within this week to fully process the refund and send your check to your billing address. Again, sorry for the unsatisfactory experience, if you need further assistance feel free to contact: **********************. us for any other assistance, we'll be happy to help you!

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on may 3,2024 i order number 03-000320443 remanufactured 410xl cyan remanufactured 410xl magenta remanufactured 410xl yellow compatible brother tn770 super high yield black toner on may 13,2024 remanufactured 410xl yellow ink for epson on june 18,2024 i cancel did not get my refund it has been 3 moth they will not give me my refund

  Business response

  07/18/2024

  Dear *****, thank you for bringing this to our attention. We are very sorry for the delay of your refund. Don't worry, as we went ahead made a follow up to expedite the refund process for the cancelled items, we will be sending you the check refund within 5-9 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: **********************. us for any other assistance, we'll be happy to help you!

• Initial Complaint

  07/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On July 10, 2024, I ordered three LD Products ink cartridges. The picture of each of the cartridges on their website shows the 'LD Products' brand on the packaging. Two of the cartridges received are non-branded ink cartridges (shipped by Link Imaging LLC) instead of the brand their website shows, and never mentions anywhere on the site that a generic alternative might be sent instead.I have made numerous calls to the LD Products customer support line over a three day period, and all of the calls had rolled-over to voicemail. None of the messages I left had been returned. I used to do business with LD Products years ago, and have never had a problem. I am requesting reimbursement of the entire amount of $41.61, even though one of the cartridges is the correct one. All cartridges are still in sealed packages. I no longer have faith in this company.

  Business response

  07/18/2024

  We are very sorry for the inconvenience with your order, ***. We're currently dealing with a huge volume of inquiries but working hard to answer everything as soon as possible. Upon checking, we encountered an unexpected shortage with our LD branded products and sending out non LD branded items. But, these products are the exact same. When we ran out we try to fill orders with these items than have our customers wait. Please try those ********************** you received, we can assure you that they will work the same and covered with the same warranty. If any issue arise, please feel free to contact us at **********************, we'll be happy to help you with your refund request. Thank you!

  Customer response

  07/22/2024

   
  Complaint: 22004669
  
  I am rejecting this response because:

  I received a reply directly from LD Products indicating that "G&G is just another quality brand we sell here at LD Products".  Not only have I never seen this brand on their website, nowhere on the non-branded boxes and ink cartridges I received do I see a brand name "G&G".  As a matter of fact, there is no brand name at all!  I cannot afford to have a $400 printer ruined by a brand that I have never used before.  I will settle for no less than a refund for the two non-branded cartridges I received.
  
  Sincerely,
  
  *************************

  Business response

  07/24/2024

  Hi ***, we apologize again for the mixed up. We will contact you again to assist you with your return for refund request for the non branded products you received. Don't worry, we will do our best to resolve this matter for you. Again, sorry for the unsatisfactory experience. You can also contact us at ********************** for any other assistance, we'll be happy to help you!

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. LD Products has issued me a return authorization number and pre-paid return label for the return of the two unbranded cartridges. A full refund will be made upon their receipt of the cartridges. Cartridges were mailed back to them from the ********, ** post office on July 29, 2024.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order on 5/9/24 with this company for some ink. My order number is #**-00**22456 and what I purchased was a bundle described as Compatible Canon PGI-280XXL / CLI-281XXL: 3 Pigment Bk PGI-280XXL and 2 Each of CLI-281XXL Bk, C, M, Y (Super HY Set of Ink). The problem is that I only ever received the black ink and never the colored one. They originally told me it was on backorder for 1-2 weeks after I emailed them. It has been almost two months now and I still have not received the other half of the ink. I continued to try and contact them through email, but they went completely silent on me and never responded anymore to give me an update. I would say they have two options just simply send me the remainder of my order or give me a refund for the part I am missing. Then we can go our separate ways.

  Business response

  07/09/2024

  We are very sorry for the delay in processing and receiving your order, *******. Upon checking, we encountered an unexpected backorder with some of the items you ordered. We will contact you directly via email to provide more information about your order and to make things right with you. Again, sorry for the unsatisfactory experience. You can also contact us at ******************************* any other assistance, we'll be happy to help 

  Customer response

  07/10/2024

   
  Complaint: 21940235
  
  I am rejecting this response because: They contacted me via email, and I am not dealing with the backorder situation again. I asked you for over a month for an update and you never responded. This feels like the same exact situation as the start of all of this with the generic 1-2 weeks. And if you don't ship order until they are fully complete why did you ship half of my order to me at the start? Please just give me a partial refund on my remaining order back to the card I used and we will be done with all of this. I simply don't want to deal with this anymore and I don't want to continue to wait any longer for my order and potentially have to file another complaint in the end. 
  
  Sincerely,
  
  *******************************

  Business response

  07/12/2024

  We sincerely apologize for the inconvenience you encountered with our company. Not to worry as we went ahead and processed the cancellation of the backordered items, the refund should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!
  

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Web order for 4 toner cartridges placed 4/26/24. Only 2 were delivered at the beginning of May without further explanation. After I emailed them 5/15 they said the other 2 were on backorder. I had to email them again on 5/30, to ask for a partial refund on undelivered products. On 5/31 they said that they were "still on backorder" but would be sent to me in 1-2 weeks. Their own website says they are in stock this entire time (Oki C531dn compatible high yield magenta and cyan cartridges). They have rejected further emails (undeliverable) from me since 6/21, ignored emails sent through their own website ("customer service" section) and never answer the phone to discuss the order. Messages left through their phone system are never returned. This communication cutoff is deliberate on their part, and is what angers me the most. At this point they still owe $33.90 ($15.99 x 2 plus $1.92 tax) refund back to my credit card. I have attached a pdf of the last email response from them on 5/31.

  Business response

  07/09/2024

  Dear ***********, we are very sorry for receiving incomplete order and for the delay of your refund. We looked into this, unfortunately we had an unexpected backorder with some of the items you ordered. We will contact you directly via email to provide more information about your order and to make things right with you. Again, sorry for the unsatisfactory experience. You can also contact us at ********************** for any other assistance, we'll be happy to help you!

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  06/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On May 16th I ordered the standard Ink cartridge 4 pack for the printer from LD ink. A $29.77 purchase. After the order was placed, I received an email the next day indicating it was backordered & the shipment delayed. Obviously they knew this when I ordered. 2 cartridges arrived a week later. The third arrived within a week after the first 2, but the black is still missing. On June 17th I emailed LD ink about the last cartridge, there was no reply. Thus I e-mailed their contact us e-mail, no reply. We are in July now. Perhaps the BBB can illicit at least a reply; however, with 177 complaints & many not resolved, they are very busy, with just this one company.We appreciate their efforts in these trivial matters. Thankyou BBB

  Business response

  07/02/2024

  Dear ****, thank you for bringing this to our attention. We are very sorry for the incomplete order you received. Upon checking, we encountered an unexpected backorder with the black ink cartridge you did not received. Not to worry as we went ahead and processed the refund that should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thankyou BBB for your efforts in this matter. I shall await the companies refund.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered printer ink cartridges on 5/3/24. I received the Remanufactured Canon PG-275XL Cartridge Bundle on 5/13/24. I haven't received the Compatible Brother LC401 Ink Cartridge Set of 4. I called them at 10:30am CDT on 5/20/24 stayed on hold for 30 minutes and left a message. I called again on 5/21/24 at 8:55am CDT and requested a call back, they called at 9:04am and told me the product want be in their warehouse till 4-6 weeks.

  Business response

  06/19/2024

  Dear *******, thank you for bringing this to our attention. We are very sorry for not receiving update and for the delay in receiving your order. Unfortunately, we encountered an unexpected backorder with the Premade Compatible Brother LC401 Set of 4 in our main warehouse. At this point we went ahead and contacted our warehouse to cancel the shipment of your order, as soon as we get confirmation that your order has been cancelled, we will go ahead and process your refund. Please allow us within this week to receive a confirmation of your cancellation request. We will contact you directly via email to provide more information about your order and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you.
  

  Customer response

  06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩