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Business Profile

Office Supplies

LD Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

This profile includes complaints for LD Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LD Products, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 195 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 2/25/2025 late evening. Saw that wrong item was ordered. Tried calling to cancel Order but they were closed. Called right away when they opened next morning to cancel. I also sent an email to customer service. Was told by both that they would send email to shipping to stop and cancel order and I would receive an email in 24 to 48 hours. We'll it has been 6 days. I have heard nothing, order still showing "processing " and my credit card has been ********** is obvious the order hasn't shipped!I would like it canceled and my account credited right away!

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 31, 2024, I order inkjet cartridges for my printer. I tried to cancel the order before it was shipped, but they said they had already shipped them. When they arrived, I packed them up and sent them back after contacting them and getting return instructions via email. The cartridges were unopened. I sent them via **** at my expense on 1/8/25 (tracking number **********************). LD Products received the package on 1/13/25 at 3:23 pm local time. They have a 7 to 15 day refund window. I contacted them several times requesting an update and was reminded of the refund window. The window closed on 2/3/25. I contacted them and was told the refund "posted" on 1/26/25. I have no idea what their definition of posted is. I have yet to receive my refund. They are contacting their "accounting department", which can take up to 5 days. I have been given the run around from this company from day 1.

      Business Response

      Date: 02/12/2025

      Dear *****, we sincerely apologize for the delay of your refund. However, upon checking it was issued back to your credit card account since January 26, 2025 amounting $79.18 with reference number CM-*********. Please check your account again and if you need further assistance, please contact us again via email or call us ********************** and we will clear this up, I have made notes on your account. Again, sorry for this rare inconvenience.

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22896114

      I am rejecting this response because: The amount refunded was NOT as described by LD Products. It was actually $73.73. Not to nitpick, but it appears they still owe me some money. When they pay the full amount of what THEY say they owed me, then, and only then, will I accept their resolution.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought ink for my HP printer. 100% lifetime guarantee. HP printer rejects cartridges as non-compatible. Have sent cartridges back and received guaranteed updated chip cartridges which still fail. Now told because of the length of time I've been dealing with this that they will give me a store credit so that I can buy genuine HP cartridges from them. When they went to credit my account their software failed good I was told it would be back up and running within a few days and they would automatically apply the credit to my account. As of this morning no credit I called and was told that their system is still down and that they are working on it. At this point I just want a cash refund so that I can go buy ink somewhere else. When I went to provide a documentation they have locked me out of my account and when I tried to reset the password that fails.

      Business Response

      Date: 02/12/2025

      Hi *****! Thank you for bringing this to our attention. We are very sorry for not correcting it in a timely manner. At this point, we went ahead and processed your store credit refund towards *** ink cartridges so please allow us within ***** hours to fully process it to reflect on your account. You can call our hotline again after ***** hours so we can assist you further on getting the *** ink cartridges for your printer. Your original order was placed since 2022 so we won't be able to process a credit refund back to your original mode of payment account that's why we are issuing a store credit refund that you can use. Please contact us again via email or call us ********************** for further assistance, I have made notes on your account. Again, sorry for this rare inconvenience.

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with the handling of my recent order and the company's return policy, which I find to be highly unreasonable and against standard customer service practices.On November 16th, I placed an order for cartridges and subsequently canceled it within 30 minutes of ordering. Despite this prompt cancellation, the order was processed and dispatched, which is both frustrating and avoidable. Upon contacting your team to request the cancellation or facilitate a return, I was informed that LD Products does not provide a return label, leaving me to bear the inconvenience and cost of resolving this situation.This policy is not customer-friendly and fails to align with reasonable expectations of service in online commerce. Customers should not be penalized for prompt cancellations or have to shoulder the burden of return logistics for items they sought to cancel well within an acceptable time frame.I urge your company to reassess this policy and implement a more flexible, customer-oriented approach. Additionally, I will be advising other customers to exercise caution when purchasing products from LD Products to avoid facing similar issues.

      Business Response

      Date: 12/12/2024

      We apologize for the inconvenience caused by our failure to cancel your order before it was shipped, ***. We understand how frustrating this can be and this could've been corrected right away. At this point, it shows that you have returned the package and currently in transit back to our warehouse. Once we receive the items back we will process your refund right away. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: **********************. us for any other assistance, we'll be happy to help you!

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for ink cartridges on 9/13. Received my shipment on expected date of delivery to find the wrong cartridges in the box. I called LD Products for them to correct their mistake in sending the wrong cartridges. The representative tells me she will have the order expedited. After a long wait, she tells me shipping will take 2-5 days (standard shipping). I request to speak to a supervisor, after another long wait, there is no supervisor available. The supervisor told her they do not expedite shipping, only standard shipping. Called back to talk to another representative, same story, no supervisor available to talk to and standard shipping. Why should I have to wait another week to receive the correct shippment.

      Business Response

      Date: 12/12/2024

      We are very sorry for the wrong product you received, ******. Upon checking, our representative helped sending the correct item you ordered. If you need further help, please feel free to contact us at **********************, we'll be happy to help you with your refund request. Thank you!

      Customer Answer

      Date: 12/12/2024

       
      Complaint: 22573224

      I am rejecting this response because:

      LD Products sent me the wrong part. When I called for a replacement they said it would be normal shipping, 7-10 days. When a company ships the wrong product it is expected to receive a corrected shipment within 2-3 days. The company would not expedite my order even though they offer faster shipping times on their regular orders.   When I asked to speak to a manager, the manager would not talk to me. 

      Sincerely,

      ****** ********

      Business Response

      Date: 02/12/2025

      We sincerely apologize for the unsatisfactory experience. Should you need further assistance, please feel free to contact us again via email or call us ********************** and we will clear this up. Again, sorry for the inconvenience.

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint on 9/22. This was my original issue - I ordered toner from their website on 9/14. I immediately received a receipt and a shipping confirmation. You'd assume everything would be smooth sailing from there but, I've never been so wrong. 1) When my box arrived, the packing was extremely poor.2) I ordered a set of 4 replacement toners. My box only came with three. I paid over $115 dollars and I'm not even receiving the product I ordered!3) 2 out of the three toners are NOT the ** brand. They were some other brand. ** did not notify me about this prior to my purchase. 4) Tried calling the phone number on their website several times. It is my opinion that it is a dummy number. It goes straight to voicemail. So, I emailed them instead with the concerns listed above and immediately requested a refund. That is when...5) They told me one of my toners (the yellow) was not in stock and that it was coming from a different location. I still do NOT have a tracking number on this imaginary package and it has not arrived at my doorstep.6) I was told I could not request a refund until they have a confirmation of shipment from my missing toner. Wait.... WHAT? (Edited so that I can now explain my next complaint. I returned the toners and was told to wait two week for my refund. You guessed it! No refund yet! I'm out over $100 after returning the merchandise and no money returned.

      Business Response

      Date: 12/12/2024

      Hi ****! We are very sorry for the inconvenience and delay of your refund. Upon checking, your refund amounting $115.32 has been credited back to your credit card first we issued a refund for the cancelled Yellow toner on September 30 then the refund for the items you returned was credited on November 6. Please check your account and let us know if there's any problem with your refund. made notes on your account.  Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: **********************. us for any other assistance, we'll be happy to help you!

      Customer Answer

      Date: 12/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They honored their end and refunded me the full amount of money.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:09/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered toner from their website on 9/14. I immediately received a receipt and a shipping confirmation. You'd assume everything would be smooth sailing from there but, I've never been so wrong. 1) When my box arrived, the packing was extremely poor.2) I ordered a set of 4 replacement toners. My box only came with three. I paid over $115 dollars and I'm not even receiving the product I ordered!3) 2 out of the three toners are NOT the ** brand. They were some other brand. ** did not notify me about this prior to my purchase. 4) Tried calling the phone number on their website several times. It is my opinion that it is a dummy number. It goes straight to voicemail. So, I emailed them instead with the concerns listed above and immediately requested a refund. That is when...5) They told me one of my toners (the yellow) was not in stock and that it was coming from a different location. I still do NOT have a tracking number on this imaginary package and it has not arrived at my doorstep.6) I was told I could not request a refund until they have a confirmation of shipment from my missing toner. Wait.... WHAT?7) I finally received an email about returning my product. Come to find out, after all of the issues mentioned, I'M RESPONSIBLE for the cost of return shipping. This is a combination of negligence and poor communication on the part of this company and I expect a full refund, including the cost of shipping from the company.

      Business Response

      Date: 09/24/2024

      Dear ****, thank you for bringing this to our attention. We sincerely apologize for the trouble and unsatisfactory experience with your order from us. We will contact you directly via email to provide further assistance with your return request. Don't worry, we will be happy to cover the shipping back to us of the products you received. Again, sorry for the unsatisfactory experience. You can always contact us via email, call or at ********************** for any other assistance, we'll be happy to help you!

      Customer Answer

      Date: 09/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      A prepaid shipping confirmation and we'll written instructions were sent to me. I now await my refund (about a two week waiting period).

      Sincerely,

      **** *******

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** has you listed as a BBB accredited business- when I hit on the logo the corporate name popped up- they charged me for an ink cartridge that I never received- they said the warehouse the order was sent to was on back order and I was told free shipping 3-5 business days- nothing. So I cancelled the order and they said it would take 5-9 business days to get it cancelled and refunded- though they immediately charged my card and told me I paid them- so I asked why cant I get my refund sooner- no good answer was given. But they have your accreditation on their website which is obviously false. They couldnt even give me a reference # for the call or confirmation of the cancellation. I just want my money back so I can buy the cartridge somewhere else.

      Business Response

      Date: 09/23/2024

      Dear *******, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order. Upon checking, we encountered an unexpected backorder with the item you ordered. Not to worry as it shows that you were able to spoke with one of our representatives and cancelled your order per your request, the refund should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Feel free to contact: **********************. us for any other assistance, we'll be happy to help you!

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 17, 2024, I ordered 16pcs of ink cartridges. Then, on June 28, 2024, I only receive 5pcs.1. When I was ordering these ink cartridges, nothing on their website said that they are not available or in back order.2. No email or info of whatsoever to notify a customer, like myself in particular, that I am going to receive an unfulfilled order.3. I received my order but surprisingly missed a lot from my original order. Hence, confusion arises on me about what went wrong and what to do next.4. I sent an email to LD products for this issue, called their customer service and only then that you informed me that there is a back order and you will fulfill that in the next 2 weeks.5. 2 weeks went by and nothing was heard from until my email follow-up.6. Their support team could not provide a ETA for those missing cartridge until this date, August 15, 2024. 2 months has passed by.7. I have requested a partial refund of 11pcs from the total order of US$130.75 on July 19, 2024 but they did not respond to this request. I am entitled for a refund. I do not want to deal with this company anymore. I have seen lots of similar complaints to many of their old customer like myself.

      Business Response

      Date: 08/26/2024

      We sincerely apologize for the delay and inconvenience you experienced. Unfortunately, we encountered an unexpected backorder with some of the items you ordered. But, our record shows that one of our representatives processed the cancellation and refund request for the items you did not receive and it's currently on process. Again, sorry for the unsatisfactory experience. You can also contact us at ********************** for any other assistance, we'll be happy to help you!

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2**4 I placed an order for a Canon ink cartridge (black) and a Canon ink cartridge (color) order #**-000134007 totaling $49.55 and charged to my Mastercard. I have not yet received notification that they have been shipped. I contacted them by e-mail on August 6,2**4 (no response) and I called them on August 7th and no one answered the phone (I called several times). This is the second time Ive had a problem with them. I placed an order a couple months ago and never received it. They did, however respond on the telephone telling me the ink was on backorder but when they confirmed that order they never indicated any backorder. They couldnt even tell me when they anticipate receiving the cartridges. I ended up cancelling the order and my credit card was credited.I wanted to give them a second chance but I no longer want to deal with this business. I want the order cancelled and my Mastercard credited accordingly. By the way, they charged my credit card as soon as the order was placed when most businesses dont charge your card until the item is shipped.

      Business Response

      Date: 08/08/2024

      Dear *****, thank you for bringing this to our attention. We are very sorry for the delay in processing and receiving your order. Upon checking, we encountered an unexpected backorder with some of the items you ordered. Not to worry as we went ahead and processed the cancellation of your order, the refund should reflect to your account within 3-5 business days. Again, sorry for the unsatisfactory experience. Feel free to contact: ********************** us for any other assistance, we'll be happy to help you!

      Customer Answer

      Date: 08/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    LD Products, Inc. is NOT a BBB Accredited Business.

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