Business ProfileforCuliacan Appliances

On Friday July 14, 2023 I purchased a refrigerator in the amount of $325 plus $50 for delivery fee. The business committed to me a bring me a painted all white refrigerator with new motor with a warranty for 90 days. The nature of my dispute is 7/14 approximately 7:30pm I notice the refrigerator portion was not getting cold and approximately at 10:10pm the same night I seen 1 ***** on the side top corner of the freezer and another 1 was crawling on my kitchen floor near the fridge. immediately had to call a family over to help me take out the refrigerator because I didnt want my apartment to be exposed overnight. Upon hauling it out approximately 12am on 7/15 there was another ***** inside the freezer as I was removing my item out of there. I did send the delivery guy I text the same night to inform him on my issue but I never received a response. Monday morning approximately 9:45am upon arrival I did speak with ****** who assisted me original and delivered the fridge to me. I told him what happened he called the manager (******) who told him to call the owner. The owner said he would be there in 2 hour and wanted me to wait. The manager was extremely empathetic, no remorse, and not apologetic at all. I had to call the local police to come out because he was not trying to resolve my issue. The police came out about 3 hours later an I patiently waited outside the store in my vehicle. The police officer ask me what I would like to do I was asking for my $370 back and to come and pick up the refrigerator. The full $370 was not agreed upon but $290 was agreed and the will come on 7/18/23 to pick it up the refrigerator at my home between 10am-12pm and to give me my money back in the amount of $290. I gave the company the benefit of the doubt to resolve this and they did not show up I call the off and the delivery guy and the lying and giving me the run away that. This is ludicrous not even have this item for 48 and is causing me so much stress. No owner never came FYI