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ComplaintsforTimeless Custom Window Coverings
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased high end blinds from the company. The blinds have malfunctioned and they do not answer my calls to have them repaired. I have called an left messages with their salesperson ***** and the office on a weekly and monthly basis since November 2023. The sold me the product with the guarantee to do repairs that are under warranty.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Owner took over after 1st salesperson **** lied about reason 4 delay. Manipulated me into paying by check for reduced price. Started 6/15/2022. ***** sent text to owner "Can u text ***** I bought some time saying it was out of stock". Living room drapes took 3 people to hang properly. Agreed to bedroom drapes 12/7/22, 12/20/22, 12/22/22 paid by checks *****. Owner said $500 of install then said $350. I told owner my contractor ******************* heard her say $500. Bedroom drapes 12/17/2022 . Remote never worked. I have all text msges with owner. Install problem changed 10.25.293, Owner prob with drapes, needed to be rehemmed. No work being done on remote in bedroom. Owner angry that I requested phone # of installer from assistant *****. Owner's assistant ***** lied about having phone #. 12 diff people, not including repeat visits by same people. ****** cldn't fix bedroom remote. Feb 2/2024 owner saying still issues. Remote not fixed in bedroom.Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
window blinds contracted for on May 24,2022. Have not been delivered as of Sept 12, 2022. company did not contact me, I contacted them twice in August. Was given 2 dates for installation August 18 and Sept 12. On Sept 12 they said this was the shipping date.Business response
11/03/2022
Consumer Response /* (2000, 13, 2022/11/02) */ Thank you for the follow up. They have installed the blinds - incomplete but they promised to complete next week. Thank you for your help.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.