Customer ReviewsforMusely

Do Not Buy this product for your safety!!!!! They grossly undersell the side effects of the product until AFTER you purchase and cannot get a refund. I'm not sure who best to talk to about this but j figure this is the best start, perhaps law enforcement is next. That said, please read the exact verbiage when I received my supposedly non refundable package on a medication that a "doctor" prescribed for me: Minoxidil (which apparently has a black label warning but they don't tell you that of course when you buy it) "This drug may cause very bad heart-related side effects. This includes chest pain that gets worse. This drug is only for use when blood pressure is not controlled by other drugs. Talk with the doctor. You will need to take this drug with certain other drugs to prevent side effects. Talk with your doctor. ********** this drug will need to be started in a hospital where you will be closely monitored. Talk with your doctor." THIS IS VERBATIM IN THE TINIEST FONT THEY COULD USE.Keep in mind, this medication was the first thing prescribed to me and they hand it out like candy. This is a disgusting company and they are going to seriously hurt people.

Thank you for taking the time to leave your feedback and we sincerely apologize for any misunderstanding! We can assure you that all examinations are conducted by a Board-Certified Dermatologist and all medications are prescribed based off of individual patient histories and information. Additionally, all prescription formulas undergo thorough testing with our medical team of doctor's * ********** to ensure quality assurance, safety, and the best results for our patients!Kindly note that we sincerely value transparency with all of our patients, which is why any potential side effects are clearly listed and detailed on our website's ************ However and if you are no longer interested in your prescription medication, we would be happy to completely cover the cost of a new treatment for you to ensure you receive a treatment that you love and produces the results you want! Please follow back up with us to allow us to facilitate this for you and thank you again for your time and consideration!

Avoid like the plague!I am in my 40s and have reached the age where I need more advanced skincare. I also have a chronic illness for which I take immune suppressants.I chose to try Musely based on them saying a Board certified dermatologist would review my medical history before any Rx skincare could be ordered.I am a complex case, medically, with many prescriptions and symptoms that could contraindicate what products I could use safely.When I put all of my medical information into their system, I was approved for 3 products within SECONDS. There is absolutely no way a human doctor reviewed my information this quickly, and there was never any discussion or online chat about my symptoms or medical issues. Just an immediate, blanket approval.They tell you they create custom formulas, but again, my products shipped out the same day. Impossible for this to be custom-filled so quickly given the volume of orders they process.Still, I wanted to give the creams a try and figured I would bring them to my doctor for her approval.Although my doctor said that these products are safe for me to use, she also said the amount of active estriol is so low it will likely make no difference.I began using them anyway, hoping for the best, but the texture and smell of the product was putrid. The worst was the face formula - a brownish oil that smelled so bad even my dog didnt want to sit next to me that night. I tried to call to see if the product may have gotten heat damaged in transit, but they said this is the texture of this formula. I asked for a refund because I cant use it - it is so gross the smell makes me nauseous. No refund, because it is a custom Rx product. The only way to get their money-back guarantee is to use the product for 60 days and keep an ongoing log with one of their nurses, which I cannot do.They then make it complicated to figure out how to close your account and will try to get you to pause shipments instead.Unethical liars all around.

Thank you for taking the time to leave your feedback! I sincerely apologize for any confusion or misunderstanding regarding our Online Doctor ***** Process and/or your recommended treatment plan and would love the opportunity to provide clarification. I can assure you that we are not liars in any capacity and we remain to be here and happy to help you!As a telemedicine service, we connect patients with Board-Certified Dermatologists through our HIPAA-compliant platform. There are no video or phone visits. Rather, once the medical questionnaire is completed with photos and payment, your designated doctor will be able to review this information to determine the best treatment plan for you!However and if you are not satisfied with your treatment on or after 60 days since starting treatment, you will be eligible for a full medication cost refund with completion of eNurse checkups! I can confirm that Auto-Refill has been turned off for your prescriptions and we make it easy and accessible to cancel anytime within patient's accounts. However and if you experienced difficulties with this, we sincerely apologize! Should you have any questions at all or need any additional assistance, we kindly ask and encourage you to follow up with us!

Buyer Beware. I ordered over a month ago and my product still has not shipped. Get the same line from customer service every time that they are behind and nothing else. Of course they charge right away. I will be contacting my credit card cimpsny S this is fraud.

Thank you for taking the time to provide your feedback! We sincerely apologize for this delay with your prescription order and can assure you that we are not operating in a fraudulent capacity in any way. We have looked into this further for you and can confirm that you have received your requested refund today (on 6/28). Kindly note that our partner pharmacy normally ships orders within 2-7 business days of the medication being prescribed and will be back to this time frame very soon! Please do not hesitate to let us know if we can provide you with any additional assistance and we look forward to having the opportunity to further assist you!

I am a new customer to ********************** and I wish that I had read these reviews before purchasing. I placed my order on 5/28/24 and a shipping label was created 5/30/24. Nothing has happened since. I have emailed and all customer service will tell me that this is not the norm, but it seems like it is. They do not offer any solutions and can not tell me when my order will be shipped. I want the products I ordered or a full refund.

Thank you for taking the time to relay your feedback! I sincerely apologize for the delay with your prescription order and I can completely understand your frustration. We know how disappointing shipping delays can be and I am so sorry that our Customer Support did not meet your expectations in response to this delay. I have looked into this further for you and according to **** tracking records all of your prescription orders have been delivered on 6/15 & 6/15/within two weeks since you placed your order.Kindly note and as detailed in our correspondence with you via email, our prescription medications are freshly compounded at our pharmacy when the prescriptions are approved by your doctor. Since they are not mass manufactured, it can typically take 2-7 days to ship and the average shipping time frame for **** is 5-7 days. Again, we completely understand that order delays can be frustrating and we can assure you that we will continue to provide our prompt, friendly, and comprehensive support. We sincerely value you as a patient and we look forward to having the opportunity to assist you further!

They keep charging my credit card and I didnt received the last order, their products doesnt work I want my money back. Try to contact them many times ver hard to get a response.

Thank you so much for taking the time to leave your feedback! We are so sorry to hear that you have not seen your desired results with your treatment and for any confusion/misunderstanding regarding contacting our Customer Support Team. I can confirm that we have responded to the voicemail and email we received from you on 5/17 within 24 hours with accurate and comprehensive information. If you did not receive these emails, please check your spam folder. We sincerely value you as a patient and we are here and happy to continue to assist you. Please follow up with us via either of the established email threads if you need further assistance. Thank you!

I tried several times to change my prescription online but their website would not allow me to make the change! They have generic choices to choose from and there is never a live person to talk to. Everything has to be done online where they force you to make choices. And when they finally send an email, they are very rude and as mentioned in another review, clearly do not care about their reputation any more than they care about their patients!BEWARE!! Because, whenever you can not speak to a live person, it is usually a company that just wants to take your money. And that is exactly what Musely is! Please do not do business with them!! You will regret it if you do!

Thank you so much for taking the time to leave your feedback. We are so sorry to hear that you have experienced difficulties with submitting a Prescription Change Request and/or for any misunderstanding regarding your correspondence with our Customer Support Team. To clarify and as explained in our emails, a Prescription Request Change form is legally required to be completed and submitted for your doctor's review and examination if any changes are being requested to your prescription/treatment plan. This allows your doctor to provide the required assessment and make any changes, in accordance with their medical expertise and your specific point(s) in treatment! As a telemedicine platform, changes in your prescription cannot be assessed or provided without The Prescription Change Request being completed If you continue to experience difficulties with the step-by-step instructions provided on our website's ************ relayed by your doctor in our MD ***************** and emailed to you on 4/23, please send us a screenshot of where you are getting stuck in order for us to troubleshoot and help resolve the issue for you!We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us through many platforms. We can be reached by email, live chat, phone and/or social media. Should you need anything at all or if you would like personalized assistance with submitting The Prescription Change Request, please follow up with our Customer Support Team. We sincerely value you as a patient and we look forward to having the opportunity to further assist you!

The product I ordered was received and the pump did not work. I received instructions on how to fix it. It stopped working and I fixed it again and nothing is coming out. I used as directed and the product is already depleted before 60 days. I am not satisfied with this product and they have no customer service. you have to email and then you get answers back telling you to submit a video proving that the product doesnt work. They do not stand behind their product and I want a refund. I should not have to repeatedly prime the pump and email customer service to get a product to dispense.

Thank you for taking the time to provide your feedback! We sincerely apologize for any further confusion or misunderstanding regarding your correspondence with our Customer Support Team and that you experienced difficulties with your treatment bottle's pump. We certainly do stand behind our products and are happy to further clarify the pharmacy's requirements for free replacement orders as well as the terms and conditions of The 60-Day Result Guarantee to be able to further assist you. As kindly explained in our emails on 3/30, 4/18, and 4/20, and due to the sensitive nature of prescription medication, if patients experience any issues with their treatment bottle(s), the pharmacy requires a short 3-5 second video of the pump not dispensing in order to issue a free replacement order so we can ensure that we have all of the proper documentation for our records as well as quality assurance measures. We will be happy to immediately issue a free replacement order once we receive this video.As also explained, you will be eligible for a full medication cost refund on or after 5/23 with completion of eNurse checkups in accordance with The 60-Day Result Guarantee. Should you need anything else at all, please do not hesitate to follow up with our Customer Support Team. We sincerely value you as a patient and we look forward to having the opportunity to assist you further!