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Find a Location

Philippine Airlines has 1 locations, listed below.

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    Business ProfileforPhilippine Airlines

    Airlines

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    78 complaints closed in last 3 years

    23 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5757 W Century Blvd #751, Los Angeles, CA 90045-6438
    Business Management
    • Customer Service
    Contact Information

    Principal

    • Customer Service

    Customer Contact

    • Customer Service
    Additional Contact Information

    Website Addresses

    Customer Complaints

    78 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Flight Cancelled, NO notification received, drove few hours to the airport Rebooked after 1 week which is not going to work. Have to see and attend father in laws funeral.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cory J

    1 star

    12/31/2023

    I took my wife and two kids at the airport and wanted to walk them to the gate because shes pregnant and cant handle both kids by herself plus her carry on. Other airlines allow this. Even the staff at the airport said this is allowed. But Philippines airlines has to ok it and they wouldnt. So, my pregnant wife had to push a stroller with my two year old son, pull a carry on, and keep track of my 4 year old daughter, by herself. Very selfish airline staff. Even the other airport staff was surprised they wouldnt let me walk them to the gate.

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