Business ProfileforHome Alliance

i have been a member for many years and have always had good experiences however on june 11, 2024 a plumber from this company came to check a noise i was hearing in the pipes for the tub and when he arrived the hot and cold water were both on. the day before i turned them both off and on so i am 100% certain they worked without issue. when he arrived they were both still on as i had used them the night before. he turned them both off and when he turned them back on he broke the hot valve by turning it way to hard and could not get the hot water back on. he then told me for 350$ he would repair it and lied to my face claiming he never shut it off when i watched him do so - we even conversed about it while he was doing it. i am on disability and can not afford to pay him to repair something he broke. i spoke at length to home alliance about this situation and they said "their plumber said it was broken and he did not break it" so there is nothing they can do about it. basically they took his side. i have asked them several times for the plumbers state license number they give me the runaround. i was supposed to receive a licensed plumber which i did not. i also requested the paperwork twice that they provide when they have someone come out for a service call and again nothing was provided. i requested to speak with management and again that request was denied. now i have to pay a real licensed plumber to repair the water shut off they broke as i have no hot water to shower with.