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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This place claims to have "the best warranty in the area". I purchased a fridge last fall (September 2021) but during installation the fridge door had been hung improperly, causing water to leak out all over my kitchen. The food was all ruined as well, because it wasn't staying cold. **** was difficult to get an answer from for days, then he finally walked across the street to come correct the door issue. Yes, it's literally right across the street from the business and it still took days for him to correct his error. Now, 9 months later, the fridge stopped working completely. First **** said it had been more than a year, which was incorrect. Then **** said he would stop by to fix it, and wouldn't charge much if the warranty was out. The warranty was not out because it had been less than one year. On the day I reached out (Saturday) he said he would come by, but he never showed up and didn't respond all weekend so again we lost all of our food. He originally had said he would come on Monday if Saturday didn't work out, but then he didn't respond all Monday morning. Around 2:15pm he confirmed that he would show up at 3pm to fix it, but then was a no-call no-show no-response. He responded by text at 4pm asking for a copy of my purchase receipt, claiming that he couldn't do anything without it. He said "my boss needs the receipt" yet his name and phone number are the only ones associated with the business. When I explained that I had the payment date and the text from when I bought it, he said those things wouldn't work and that he needed the hand written receipt he gave. I replied asking if this is how he treats all people who buy from him, and that I lost my food, he said "Stop crying." This guy is a scammer and a horrible business person, not to mention rude.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.