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ComplaintsforVinfast Auto
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted Vinfast on Jan 2nd to cancel VF8 reservation (RSVN ID: ************** and requested refund $200 refundable deposit that I paid on April, 2022. I received a confirmation email on Jan 05th that RSVN CNXLED and refund would be processed. But still didn't receive the refund and contact the customer service several times, but they keep saying wait for couple more days or contact my credit card company for any pending credit which i did and there is no pending credit issued by Vinfast till today (02/07/2023). Thank you.Business response
03/03/2023
Our payment processor processed ************** refund on January 17th, 2023. A confirmation letter from the vendor confirming his refund was emailed to ********* on February 10th. There have been no further communications from ********** This issue is resolved.Initial Complaint
09/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 9/1/22, I contacted Vinfast Auto customer service to cancel an ******** car reservation and refund the $200 refundable deposit that I paid on 1/13/22. I received a confirmation emailed dated 9/1/22 indicating my refund would be processed. On 9/12/22, I received an email from Vinfast indicating my refund was processed on 9/3/22- I would need to work with my credit union as there may be a processing error on their part. As of 9/28/22 I have not received my $200 refund from Vinfast. I am requesting that Vinfast properly refund my deposit. Thank You My Vinfast Reservation ID************** Email address: ********************Business response
11/01/2022
Business Response /* (1000, 9, 2022/10/31) */ Mr. ***** has been refunded the $200 reservation as he requested. On October 14th, 2022, at 12:57 pm, Mr. ***** emailed us to confirm he received his refund. Consumer Response /* (2000, 11, 2022/10/31) */ My complaint with Vinfast has been resolved-thanks
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.