Business ProfileforMidway Car Rental

As a courtesy, we email everyone a day in advance Rental Requirements which includes that we will need to verify your residence.

Verifying current address is a common practice in the car rental industry for local residence.  As we state it in our ************************************************** as well as another car rental agency such as AVIS.

On July 6, 2023 ************ came in and presented his driver license.  We utilize a service that searches over 100 billion public records for risk management to verify and authenticate.  From the search the address on his driver license was outdated since 2021.  At that time,we asked for a current resident address and a  copy of utility bill to proof his residency which he did not have. 

On his email to me dated July 11, 2023 at 10:24AM he reached out to his wife and at first she only locate an year old paper bill from DWP and finally located online statement.  By this time 40 minutes did pass and our employee patiently waited with him at the counter for documents to arrive.  While ************ was waiting on his wife to provide the necessary document; according to our employees his demeaner got irritated towards our staff.  We decided to walk him out away from the counter, and we immediately try to resolve this issue and called him however he did not return our call. 

In reply to his statement/review/complaint above.  He booked a mid-size car for July 6th not the 7th.  We do not run credit report therefore we do not know his credit score.  We do not need individuals personal income tax or mortgage statement.  Our requirement is simple for our local ******************* residence is to show proof of their current residency.

As we pride ourselves with passion for excellence, and a purpose of mobility, we promise to deliver a VIP customer experience.  All we ask is to have our customers meet our requirements to rent vehicles from us and follow our policy and agree to our terms and conditions.