ComplaintsforJD Auto collision center
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my vehicle to their shop to get repaired was paid through my insurance. They did a very horrible job. When putting the parts back to my vehicle, there was broken parts, missing parts and damage to my vehicleBusiness response
07/22/2024
To whom it may concern,
***************************** brought his vehicle to our shop on 5/11/2024, upon inspection it was noted that the vehicle had frame damage and other minor issues and broken parts.
While we were able to repair the aperture panel, front and rear door repairs that were covered by his insurance. The damages we are being accused of had nothing to do with his claim. It should also be noted we worked on all damages owner brought up on the vehicle despite those damages not being on vehicle estimate or supplement.
It should be recognized that the car had existing problems prior to the car arriving to our business.
We have dedicated significant effort to resolving issues that were not of our making. We are committed to addressing and resolving the issue in order to insure customer satisfaction. Mr ****** returned with his car on 7/17/24 to complete the additional details that were not covered by his insurance and for which we were not compensated.
His car has been successfully repair and is ready for pick-up. We anticipate that he will pick it up 7/25/24
If you have any inquiries or require further assistance, please do not hesitate to reach out to us at *************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.