Business ProfileforHappiest Baby, Inc.

Order confirmed on 9 Mar 2024. Product delivered on 14 Mar 2024.Order number: UK27200 I ordered the snoo basinet for my newborn baby but it didnt work as expected. Knowing the 30-day free trial option, I contacted the company to arrange return on 23 March. After several emails exchanged, I was finally offered a carrier collection on 3 April. Despite waiting at home all day long and keeping their giant product box by the entrance, the carrier did not show up. When I emailed Happiest Baby again, this time they offered pick up on 9 April (earliest option!!!). They dont share carrier details or a time slot for pick up either. It feels like they are wasting my time for no reason. Their customer service line never works so I have to wait for an email response to proceed with any communication. It takes minimum a day to hear back from them and probably next time they email me, 9 April will not be even an option for collection.This company has appalling customer services and has zero consideration for customers convenience. I have been intending to return since 23 March and seems like they just dont care. I want resolution at the earliest instead of having to wait for them to respond or pick up the items god knows when!