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Business Profile

Computer Gaming Center

IAm8Bit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Gaming Center.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a physical copy of the game, "Outer Wilds: Archeologist Edition", from both Best Buy and Amazon during the holidays when they lowered the price to $19.99 and $19.93 respectively from the regular price of around $40 (higher or lower depending on the store). I then read online from ********************* (the game's publisher) that they misprinted the PS5 versions and that iam8bit would have the corrected copies available to pre-order and now buy. The printing mistake was, according to **************** statement, "the wrong version of the game made it into manufacturing." Basically, the *** wasn't added to the disc like it was supposed to.I reached out to iam8bit, because I had thought that I read that I could exchange the "wrong" version for the "correct" version (their words). However, instead, iam8bit told me that I would have to return the game for the $19.99 and repurchase it through them at $39.99 and that the retailers weren't going to be getting the "corrected" version. If I wanted a digital license for the ***, they would send me that for free. However, the license isn't the same as the software on the disc which is what I paid for.This is the definition of a bad business practice. Pay $20 for it, just to be told that what I bought wasn't what they said it was, but I could get what I attempted to buy if I give them more ********, the facts are that both Best Buy and ****** (and all other retailers that are not iam8bit) are knowingly selling a fraudulent game. iam8bit decided to re-release the same edition ("Outer Wilds: Archaeologists Edition") with the content correctly on the disc (not just a license that can be revoked at any time), but they refuse to fix their mistakes that are already in stores.

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ************* airam thermos. Received an email for tracking June 28th. The tracking has read pre-shipment since the 26th. Over 3 weeks it's been in pre-shipment, meaning **** has not received it. Only after 3 emails did the company respond, simply stating all orders had shipped, and that they'd investigate.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a notification that my order ****** was refunded. This was a limit edition release that sold out multiple times. It's frustrating as a customer when you set aside valuable to try very hard to buy something that sells out in minutes, you tell you family you bought them gifts, then to hear the company likely oversold and your order gets canceled.

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order at iam8bit.com on Cyber Monday (11/27/23) for an in-stock item with promised holiday shipping by Christmas as you can read at this page: ********************************************************************** Contacted customer service and have been unable to get any timeline for when the order will ship. It has been over one month. I contacted them to process a cancellation, however they lied about the whole purchasing process. As you can see on the above page, they pushed people to order to receive by Christmas 2023. It is 12/28 and I could still not get a shipping update, so had to cancel.After cancelling, the customer service rep acted like I didn't know what I was talking about and said "Pre-Orders can take months to manufacture and ship" however - this wasn't a pre-order. The product has been out for over a year and available, not for pre-order but for direct purchase. Every item that is a Pre-Order in their shop is labeled as such - this was not. Due to them processing the cancellation, I should receive a refund within 14 days. However, they were very vague about the whole process and took my money of over $40 upfront with no timeline for delivery aside from the holiday ordering page which is filled with misinformation. The have a BIG LABEL that says "Order Now to Receive Your Order by Holidays 2023" and so I placed an order - only to never receive my order or any sort of update. I really just want them held accountable for the false advertising that they've been doing throughout the holiday season, encouraging orders for Christmas presents without fulfilling them in a timely manner. They need to remove that banner as it is False Advertising and led me to make a purchase when I otherwise wouldn't have if I had known the true shipping timeline.

  • Initial Complaint

    Date:10/26/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company took my money three years ago and still have not sent me my product. When I contacted them about it, it suspiciously got shipped the next day. However they sent it to the wrong address. Now they are unwilling to correct their mistake in anyway.

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Eastward video game back in 3/29/22. It continues to be delayed and I asked for a refund to my PayPal account that I still have not received the funds too. I have talked with 2 customer service agents but have not resolved the issue. I provided them with my email for my PayPal account with no money back yet.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an online pre-order for a physical limited edition game on 07-09-2022. I paid $172.58 USD which was charged almost immediately. I emailed them 06-16-2023 requesting to cancel since I was still waiting on my product I hadn't received, and to receive a full refund, to which on 06-20-2023 they accepted the refund request. 07-11-2023 they emailed and said I should expect my refund within 14 business days. I followed up on 07-30-2023 since I still had not received my refund like they promised. 08-02-2023 they emailed and said they'd be getting their supervisor involved to check on my inquiry with no additional update to my refund. 08-09-2023 I followed up again asking why I still hadn't received my refund as it had now been a full month since I was promised the refund. 08-15-2023 they emailed and said they will be handling refund requests over the next week. I am still awaiting my refund and have decided to get my bank involved to dispute the charge, as well as filing this complaint. It has been over two months now since my initial inquiry, and over a month since I was told by the company I'd receive my refund. These factors combined with all the other negative reviews of other people in the same situation as me has led me to elevate this matter as this is poor business practice and shouldn't be tolerated. Hoping to resolve this matter asap as I have waited respectfully and patiently long enough.

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25th 2023 I purchased 2 separate orders from Iam8bit for 2 of the gravity falls vinyl soundtracks for a total of 4 (2 each order).The first two arrived quite some time after purchase on June the 9th. I have contacted the company multiple times trying to either A. Cancel my order and receive a refund of $88.73 for the second order of the 2 vinyls, or B. Send me my order. Here we are July the 25th and still no word. Ive sent multiple messages through their website, through Reddit, and have even called the number they have listed and cannot get a resolution to this. Id like to revive a refund at this point.I run a business myself with thousands of transactions (hundreds a month to be exact), and have no issues responding to customers on a daily basis (Im a one-man show, no employees). This is absolutely ridiculous to have to go through in order to recieve the items I paid to a supposed legitimate company however, upon further investigation have come to find out this is quite the norm with them. Absolutely horrible experience. Iam8bit offers zero customer service when issues arrive, and will steal your money if they so choose. This company should NOT be in business at all.

  • Initial Complaint

    Date:07/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 3/10/23 for the amount of $156.66. Order number is ******. I still have not yet to receive my products. I have messaged their support time 5 times with no initial help or resolution. Nobody has ever gotten back to me. I then requested a refund since my order never shipped. No response from business. I want my money back or ship my products WITH TRACKING. More than enough time to wait for my products to be shipped.

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 07-August-2022 Cost: ***** USD Order number: ****** Business committed to provide: Working copy of the **** Playstation 5 (PS5) version of "Stray" with special slip cover, patch, art cards and case. See here: ***************************************************************** Nature of the dispute: The slip cover is too small to fit over game case and the PS5 game disk does not work as it is defective and can't be read by the PS5, therefor I am unable to play the game. Others are affected and iam8bit has admitted there is an issue: ************************************************************************************************************ business has said the they would be sending replacement slip covers and a replacement game disk on November 2022, January 2023, February 2023, March 15 2023. They keep saying they will send a tracking number but I haven't received one. Each time I enquire about an update I get told to wait. It has been 7 months.

IAm8Bit is NOT a BBB Accredited Business.

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