ComplaintsforToyota Downtown LA

• Initial Complaint

  04/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had took in my vehicle for a service. I noticed the service PAID for was not performed. the tires were not rotated because one of the tires is different than the rest, then i checked the filter cabin and it was the same one i used the last time it was changed. the service advisor ********* said he would review footage but never called me back. i left reviews and called multiple times we never heard back from anyone to rectify the situation. this is fraud this dealership is committing charging for services not being done to my vehicle.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently took my vehicle in for service due to pink liquid dripping. I took my vehicle on a Monday, October ************************************** Toyota for about a week. Once I received my car, I was carpooling with my daughter so I didnt have a chance to drive it much. However, on about November 8th, I started to drive and noticed some oil on the floor. I kept track and over 2-3 days I noticed my car was leaking. I paid $1500 for the repair and for the service/repair to not be good and cause more problems is completely unfair and ridiculous. I have been calling my service Advisor ***** for 2 weeks and she has ignored my calls and she has not called me back. I took my car in today and was in line since 6am. Due to people calling out, an advisor ****** approached me and told me that because I have a lot of miles on my car that I would have to be last to get serviced. This is completely unfair, irrational and very upsetting. I unfortunately do not have time to be going back and forth and cannot miss work. I paid for a service and I am not asking for free work, but I do expect the work to be complete, no errors and to cause more problems, especially for the amount asked. It is ridiculous that I am being ignored by service advisor and I am being pushed to be serviced last because of my mileage when I was there before they opened. How is all this fair? I need a resolution asap. I need my car fixed how it was supposed to be. I need someone who cares and will not be rude to me to assist.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought in my truck for repair. It has been 4 months since the truck has been at the shop. They can't give me a straight answer on when my truck will be available. I stopped by to ask in person and I have been waiting for about an hour and have heard the exact same thing with other customers.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On July 27, 2022 ****** ************* Toyota Downtown LA emailed me asking if I wanted to precontract to buy a 2022 Toyota ************** for a "total price" of $32,229. (The M.S.R.P shown was $29,575 and other charges were added on to total $32,229). There was a detailed description of the car. I emailed that I accepted his offer at that price and asked how I precontract for the car. ****** said I had to come to the dealership to precontract. I asked if I could do that remotely. On July 28th ****** emailed that I had to come in because they wouldn't accept esign. I asked if they could mail me the paperwork and I could sign and notarize it and mail it back. ****** asked for my phone number and called me. He said he would be in my area the next day, July 29th, and he could meet with me to sign the precontract papers. At 6:54 pm on July 28th ******'s supervisor, ***** ***********, emailed me with the "out the door" price for the same car for $44,269.59. I responded by email saying that was not the price I was quoted before. ****** emailed me falsely claiming he had not quoted me a price for the car. He lied saying that the total price he quoted me of $32,229 was the M.S.R.P. and they have a "market adjustment" of $5,000. I responded with the fact that the M.S.R.P. he showed in his email was $29,575, and with accessories and other fees added on the TOTAL PRICE he quoted me was $32,229. I emailed ****** demanding that he honor the price he quoted me or I would report him to ****** attorney general for illegal bait and switch tactics. Then, ******'s supervisor, ***** ***********, emailed me apologizing for the confusion and again showed the total price of the car as $32,229, (plus sales tax and DMV fees). I sent ***** an email at ****************@lithia.com saying I would accept her offer of $32,229 plus sales tax and DMV fees and asked how I precontract. I have gotten no response. Obviously they never intended to sell me the car they advertised.

  Business response

  09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */ Hello, There are multiple email communications that include a vehicle specification sheet that has the MSRP price but is not the price quoted. There is one proposal that clearly states a market adjustment of $5,000 above the MSRP price. There is no communication stating that we would sell the vehicle for MSRP, in fact at one point the client claimed we quoted her the MSRP including all the fees. Please see attached condensed email communications as well as the actual quote. We are sorry that there is a severe shortage of new vehicles causing the current market dynamics.

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/27/2022 I contacted Downtown Toyota due to a broken sun visor holder clip, that they needed to check it out to deduct if it was a warranty repair or they needed to charge me for it, during that conversation over the phone I was informed my van, a Toyota Sienna 2021 Limited was due for a recall about the anti-skid mechanism, that they would do it. They informed me it was going to be ready in three hours top. When I got there, on 4/28/2022, at around 9 am, I was told to go home because It was gonna take more than five hours, that they would call me. At around 5 pm I called and I was informed they would fast track it to have it ready that same day. At about 5:40 pm I received a call letting me know it was ready but I needed to get there in ten minutes which was impossible. When I got there the Service Dept. was already closed and nobody could give me my van. I had to come back the next day to pick up my van. A few days later I noticed the AC in my van would not cool down the interior of the van and took it to ****** Toyota, where I bought the van, they informed me the technician at Downtown Toyota had left unplugged a fan which cools down the engine (I include a picture). Since the damage/error was not produced/provoked by ****** Toyota they had to charge me minimal charge for the repair since they had to remove a panel to plug it back, I was told it would not be safe to drive it any longer like that because the main battery, it is a hybrid, could be damaged. They charged me $140.00 which I was told could be reimbursed by the service dealer at fault, in the diagnostic page it includes the description of the unplugged plug. My family, my van and I was put in danger due to this negligence. If I don't get my money back, $140 of the repair and three Lyft fares $40, I will seek legal penalties for this dealer, Downtown Toyota for the reasons mentioned above. In first contact they said they would contact me but they have not.

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/06/10) */ Contact Name and Title: ************* Contact Email:************************ We're sorry that you were charged for something that we feel you should not have been. We do not show any communication with you since April 29th at 9:35AM. Upon thorough review of the national vehicle database however, are happy to satisfy your requested expenditure of $180.00 as stated in the complaint as a goodwill gesture. We apologize for any inconvenience to you and how this was handled, resulting in you having to pay for something at your selling dealer that you shouldn't have. Consumer Response /* (2000, 7, 2022/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) What************ offers is the money I had to spend. The negligence has no price but I'll settle for the money spent.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Toyota sold me a car that was advertised at ******* MSRP for ******** which they claim they could do based on ****** market adjustment. *******, my salesperson explained that it is was the dealers car price. The finance manager, ******** that I spoke to added that the Toyota dealership may add extra cost based on the demand of that car.. However the car was being advertised for ******* on their website and it didn't mention that their would be an adjustment to the price. On my second visit for an explanation, when the breakdown of the total purchase fees was discussed I had to ask many times why there was a jump on the car price of ******* they kept mentioning the market value price. On my third visit, the market value adjustment was only mentioned to be Legal through an addendum. This was the first time they proved why there was a jump in the car's price. I asked the finance manager why they advertised a price and sold it for another, he tried to explain that they never sell a car for the MSRP value. I showed him a picture of the advertisement on my phone and he denied having any knowledge of it. Now the advertisement has been removed. Not only do I have proof of the advertised price on their website I also have the window sticker of the original price which was also ******* in the car, except I only realized I had this after I got home with the car the first visit. I also did a trade-in. ******* asked me the balance due on my car, My mistake was telling him it was ****** because they bought it off me for that price. They didn't acknowledge the ***** blue book value. After asking them, they stated was the value of my car. I never got a document that stated how they determined that value. With all the questioning and to finalize the finance with my bank they raised the value of my trade-in to ******* With further investigation of the documents given to me I noticed that a document has a name of ****** ******** as my salesperson, when in fact it was ******* ******

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/23) */ Hello, Yes, there is a major shortage of new vehicles and so most dealerships are adding adjusted mark ups. In this case the market value adjustment was $5,000 of which the client was given a $***** discount and so paid a $***** market value adjustment. The original adjusted retail price was $****** and the client was charged $****** plus taxes and fees. There are disclaimers on the website as far as all prices subject to change, contact dealer for details. Please view the attachment showing the sale price on the contract, the agreed upon price on the worksheet, dealer addendum and example of website disclosure. Sorry for any confusion, hopefully this clarifies the concerns. Thanks you. Consumer Response /* (2000, 7, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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