Complaintsfor3rd & Normandie Check Cashing

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On *************** 8 pm I first went to the business to cash a ca covid rent relief check assigned to me by the housing is key foundation I was 37 weeks pregnant and already having contractions ,now being that it was 8 pm and was not business hours the check cashing place was unable to verify my check they returned my check and i.d telling me they were unable to verify it ...so I asked the employee if I returned during business hours if they would be able to verify it then ...she said yes ...so I was planning to return the next day but I started tk have active labor and ended up having my baby on 6/22 - getting discharged from the hospital on 6/23/22 Where I returned to the check cashing place trying to cash the check because the last thing I wanted was to get evicted with a newborn child because of failing to pay my rent with that money When I returned it was 2pm or so and therefor business hours and I expected that they wud do there job and verify the check which they didn't they just confiscated my i.d and my check and said they were.calling the cops due to it being fraudulent (witch I confirmed with the CA rent program it was 100% valid ) I've gone to the cops and they don't know what to tell me and now I have no i.d. and no check to pay my rent .and will be getting evicted if I don't get my check back but they sent it supposedly tk there companies fraud department and the supervisor was really rude even after I emailed him my proof that I was in the program and applying for months....I have no idea how I can get my check or my i.d. back so I'd like to make a complaint

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/07/13) */ Customer came in with a COVID-19 RENT RELIEF check on 06/22/22. We told her we could not verify the check because we needed to speak to the FRAUD DEPT. since we had recently received these types of checks with the same features which had recently returned. We told her not to come back. She came back the next day she came back again trying to cash the check, we contacted the COVID-19 FRAUD DEPT and they let us know that the name on the check ***************** did not match their records. She also provided us with an email from COVID-19 where she stated she was "approved", the only issue was that the letter was dated days after the check issue date, from our experience, the letter is always dated the same date as the check is issued or 1 - 2 days prior. So, we determined it was FRAUD. We then told her we needed to contact the Police and have them give her back the ID and the check, she decided to leave without her items. After the Police showed up to ask us what happened, we explained the same points as described above and they determined NOT TO GIVE HER BACK her ID or Check. On 06/30/22 ********** emailed us the "SCREENSHOTS" from the entire process, and so we would stop the fact that she continued blowing us up, we decided to give her back her items after we had already reported her for POSSIBLE FRAUD. She was given back her ID and CHECK on 07/01/22 by her visiting our location.

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