7 Customer Reviews
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Review from Lauren F
1 star03/05/2024
I placed an order January 8, 2024. No updates for weeks although company continues to advertise sales on their website, social media and emails to me. Rep says shipments will begin again on 2/19. That passes and now I'm hearing 3/20. I decided to cancel my order because the clothes were for the winter and now it's spring. I got the refund but a few hours later, I got an email offering to take $5 off my next $25 or more with a picture of the same dress from the order I just canceled. A company should not continue to advertise like this when they are 3 months behind on shipments.Review from Tara P
1 star02/06/2024
I ordered on Jan 3 and was told there would be a delay. Checked in Jan 22 was told shipping would occur by Jan 31. Reached out today Feb 6 and they claim end of February now. There has been 0 communications. No emails regarding delays. No offer of any retribution. But they continue to advertise sales to get more people on the hook for products that *** never be sent. Buyer beware.Review from Lauren W
1 star10/24/2023
I ordered a dress for my wedding. The next day I received an email saying that they are refunding me on my order. No explanation. I left an email to customer service. No response. I called customer service and got an apology with no explanation. So I ordered the dress again. After waiting about a week with no confirmation as to when my dress would arrive, I called customer service again and had them issue me a refund. Thanks for the let down, ModCloth. You lost a good customer.Review from Janelle S
1 star11/10/2022
I haven't even received the items and I'm already having issues! I had been interested in purchasing from this brand ever since I initially saw the clothing. I love the style! After making the jump into purchasing some leggings, I attempted to use a $50 dollar off coupon their website provided. Unfortunately, I fell just below the threshold of how much I needed to spend before the coupon could be used but before I could continue to shop (utilizing Shopify payment portal) the website informed me that I just made the purchase! This was completely unintentional as I wasn't able to apply the 50$ off nor could I continue to shop. Immediately I attempted to contact their customer service number but had miss the opening hours. I then immediately emailed their support team. Following the next day I had called them again and after speaking with a rep. they informed me that I couldn't cancel the order because it already shipped. They then stated I could get $25 coupon off, but not the $50 since I was $3.03 short of the threshold for the $50 coupon. They also mentioned I couldn't seek reimbursement for shipping due to my "purchase" being $3.03 short of free shipping. Lastly, they said I had to wait for the items to arrive and pay another $6.69 to return the items. I tried calling them back, within their confirm hours, and no one answered the phone. So in conclusion I'll be spending $12.95 to ship items I'll be returning for another $6.69. Effectively spend almost $20 on nothing.... I'd be happy to keep the clothes and even pay for shipping if they could forgive the $3.03 and use the $50 coupon on a purchase of nearly $200. This was a very negative and disappointing experience overall.
ModCloth Response
11/16/2022
Hey, there! Sorry to hear you had a poor experience both with our checkout and our Customer Care team. We would love to help you out. Please be on the look out for an email from us. Thank you for your review!Review from Melissa G
1 star08/25/2022
Bait and switch, misleading prices on website.
Website states what price would be if you sign up for text alrets and emails. After signing up prices change, even after using the coupon code that was emailed, the price of the item was still over $10 increase then promised price. Company will not honor lower price on website even with screenshots as proof.ModCloth Response
08/29/2022
Hey, there! We do honor prices as they are listed on the website. We do not change the prices when folks sign up for our discounts. We have in the past put out ads with incorrect prices, and when contacted by customers, have always honored those prices, as the mistake was our own.
We are not sure where the screenshot in question came from. Unfortunately, this customer may have pulled the image from a look-a-like site pretending to be our brand. Several visual inconsistencies between the screenshot and our product page, have lead us to conclude that this was not an image of our product. If the customer still thinks an error occurred and would like to discuss this further and provide more information around this incident, they are welcome to write in to *******@modcloth.com. We would be happy to look into this further.Review from Eleanor L
2 stars02/11/2022
After at least eight years of buying from ModCloth, I'm done. It's not just that the quality has diminished, or that fewer items are shown on models, making it harder to predict what a garment will look like, but the now charge for returns, which is nuts for an online-only store; even with accurate measurements, it's not possible to tell how a thing will fit. No, the real problem is that the used to issue refunds promptly. This time when I called, they told me two weeks, bad enough. When I called after two weeks, they told me two weeks PLUS weekends. They told me that for dresses that they received back on January 26, I "should" have my refund by February 18. If they had been upfront about their business practices, I would not have ordered those items.Review from Michelle W
2 stars11/18/2021
i used to love them. then they changed their return policy without announcing it to their email list and due to my severe depression i was unable to return things in that window. i'm changing meds and on medical leave from work so i just got to a place where i can do the return. they tell me about the return policy and i tried to explain that my illness precluded me from doing so and the help center person screamed at me then her boss sent me a nasty email.
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