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ComplaintsforMacVidCards.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 26th, I purchased a video card from macvidcards.com for $564.00. A few weeks after receiving the card, it no longer functioned. According to the website, failure within 60 days is grounds for a return. I explained my problem via email, and after an initial follow up email, further emails from me asking for info about how to return the card went unanswered for a couple weeks. After I threatened to contact the BBB, they finally gave me the information I needed. I returned the card, via their instructions, and confirmed via a tracking number that the card was returned. I've attempted multiple times for over two weeks by email to contact them and have them confirm receipt of the card and that my refund is in order, but there has been no further response to my emails. I simply want the refund of $564 I was promised. The tracking number for my return is ******************, and it confirms the package was delivered to the front door. Thank you. ***********Initial Complaint
09/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I sent a *************** Video Card/ GPU to be flashed/upgraded to work with my ************* Desktop. The total cost of the Video Card/GPU is 938.30 The price of the flashing service is 95.00 which was paid via ****** The card was shipped via **** Prority mail tracking number is XXXX XXXX XXXX XXXX XXXX XX which they recieved it 6/25/21. I would like the following options to happen: Retun my video card/gpu back in working order to me and refund the flashing fee of 95.00 or Retun the flashed/upgraded in working order video card/gpu to me. I have reach out to them regarding this issue several times via email, the number on their *********************** and they have not responded to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.