Business ProfileforEat your Flowers

Ordered cookies from company after seeing segment on tv show The View promoting them as item to order and have by Valentines Day. Ordered that day Feb 6 2024, 2 boxes, $100.00 plus shipping. Although I ordered the day it aired I was told the next day it would not make by Valentines Day without additional money for shipping so I agreed to an additional $10.00. I have 2 emails assuring it would ship out 2/12 and arrive on Valentines Day 2/14. The cookies were not shipped until the evening of 2/13 and today is 2/19. Tracking shows them in ******** and I am in ******* **. I keep requesting a refund because they did not ship them when they claimed and they never got here. I dont mind mistakes but I do mind dishonesty. They have a very dishonest person working for them, ******, who keeps emailing one thing and immediately changes it on the next email. I hate to say lies but pure lies. Im a ********************************************************************************************************************* to accept old cookies if they even arrive. Too late. I want my money PLEASE. Can you, BBB, help me?The website is eatyourflowers.com and email is ******************* I feel they are taking advantage of me because Im a senior. Today 2/19 at noon I was refunded shipping of $22.03 but not anything for the cookies since it is on its way. I want the amount left which is what the cookies cost, $50.00 a box, 2 boxes, $100.00. Thats the amount they owe me. I will not play their games and make claims for them on their insurance for cookies they did not send on time. That is their error. No one elses. I have all emails and receipts.