![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHAS Beauty LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
There are many instances where this brand (About Face) is committing fraud and has false advertising. The first being that this brand repeatedly will list products on site that have never been sold before, as if they are discounted. The Fractal Glitter Gelly Set was introduced late 2021 onsite as *** with *** crossed out as the real price, to make it seem like you're getting a *** off deal, when in fact those products had never even been sold before. They do this with a lot of their new products and kits that have never been sold onsite to make it seem like they're on sale when they were never listed onsite before. In addition to this, the second issue is that they advertise many products as limited edition, so they won't be available for long as a standalone product, or they're only part of a kit that won't be available for long. Every single time they do this, they keep the products on site indefinitely, and then the exclusive limited products that were part of a kit get sold separately and are still labeled as limited edition or just become regular products when they were listed as limited. They continue to make false advertising claims to get consumers to buy more up front because they think products are limited or on sale, and I've spent over ***** on this brand at this point since *** ***** most of which I could have saved, had they not made false claims advertising. They will also bundle items together and sell them for cheaper, calling them limited edition and screwing over anyone who bought the products when they initially launched. This is complete fraud for many of these things and the brand continues to make false advertising claims with every new product line they launch. They need to be held accountable for their poor marketing choices, and scamming customers out of money with these claims. I have uploaded evidence from the site and social media. I do have all my order confirmations and can send those separately if needed, to prove purchases made.Business response
04/19/2022
Business Response /* (1000, 6, 2022/04/04) */ We are still in the process of investigating this complaint and will provide a response by April 14, 2022. Consumer Response /* (2000, 12, 2022/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.