Business ProfileforSecure Data Recovery Services

I have an 8TB Western Digital NAS that became unrecognizable by my computers after a power surge. After contacting Western Digital, they provided a list of data recovery companies, and I chose to contact Secure Data Recovery. The first person who responded was ***********************. He immediately sent 5-6 different emails, trying to portray Secure Data Recovery as the best in *************. They were very insistent on getting me to ship my hard drive to them. After explaining the situation and asking for a quote, ***** estimated it would be less than $500 to recover the data. Ultimately, I shipped my hard drive from ********* to their ******* office.Four days after shipping it, ***** reached out with a payment notice of $3600 to $4700 (see attached screenshot). I immediately replied that this price was unrealistic and far higher than the initial estimate, and I asked for my hard drive to be returned. However, all my emails bounced, and no one responded (see attached screenshots). After a few days of this cat-and-mouse game, I found a phone number and called them. Someone named ********************* answered and said ***** was no longer with the company as of the day he sent the payment notice. After explaining the situation and the discrepancy in costs, **** said there had been an error and that he would fix it. A couple of days later, he sent another email offering a $2000 discount if I provided positive reviews on their website, ******* and the BBB (see attached screenshot). I refused and asked for my device to be returned. They then became unreachable again.This extremely frustrating process ultimately forced me to fly to ******* in person to retrieve my device. A few months later, I contacted another company, and they fixed my NAS for $375 plus tax (excluding the cost of a new hard drive).