Business ProfileforDr Kellyann

Hello. Dr. ********************** charged me for bone broth. I did not recognize the transaction so my bank (Chase) cancelled it. Then, the bone broth arrived. Dr. ********************** apparently was calling Chase wanting their funds back and for some reason ***** debited my account again and credited Dr. **********************. All of this is evidenced in the file attached below. Thus, Dr. ********************** has their money. I was not aware of the second transaction. Then, I called Dr KellyAnn and asked to return the bone broth. They gave me an address in ******* to send it to and the **** and tracking are in the file below. They confirmed that they have the unopened merchandise. ***** gave them their money. They refuse to give me my money back until they get a letter dismissing charges against them from *****. ***** says they have nothing to dismiss as they gave them back their money. I see where others on your website have received the same excuse and run around. Dr. ********************** has advertising that guarantees your money back. They are spending alot of time trying to not do a small refund. Something doesn't add up. I would appreciate your help. Do you think I should also reach out to the *** and FCC about their online advertising? I have never filed a complaint like this before, but something is telling me this really needs attention. Thank you. *****************, ****************** ************