ComplaintsforHDW Doors
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a Bifold door from HDW Doors in August 2023 but after a month itself the door latch stopped working and we are unable to open the door anymore. Imagine spending close to $20,000 (Door Price + Installation) but unable to open it which defeats the purpose of buying Bifold doors. As per the purchase documents, we are still under warranty for a year on all the hardware including the door latch. Initially, we tried to reach out to the sales representative (*****) who helped us with our questions and assured us that they will help us if there is any issue with the door after buying. Now it has been four months (since nov) since we have been relentlessly chasing this company to get a resolution despite being under warranty period. They have been just ignoring us and stopped answering our calls anymore. I feel this is a fraudulent company with a worst customer service. I am beyond disappointed and need BBB help to resolve this issue for us. I want them to either repair this door or replace this door along with the installation. If this is not possible I want a full refund of the amount we paid to install and buy the door. Please see the Invoice attached along with the message correspondence we had with the company's sales rep ******* on this issue.Invoice Details:Invoice Date: August 24, 2023 Order Number: 5810 Order Date: August 24, 2023 Payment Method: Credit Card (Stripe)Product Quantity Price Bifold Door 168"W x 80"H Black Color 5R all the way folding towards to right from out side 1 $7,350.00 Subtotal $7,350.00 Shipping $350.00 Total $7,700.00 Company Details:HDW DOORS LLC ************************************************************************************************** P:************* P:************* E: ******************************** W: www.hdwdoors.comInitial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 22, 2023 our builder (*****************) ordered folding glass doors from HDW doors. Invoice #****. $4,750.00 was paid to HDW doors in a form of a check (#****) as down payment by *****************. We paid ***************** $12,000.00 upfront in a signed contract agreement. In September the doors size was modified as we found out that the wrong size was ordered. We talked with **** and **** and they said they reordered the doors in the right size and that the doors would be delivered in 6 weeks from date of 26th of September. additionally they said they would keep the $4,750.00 as a deposit. We have numerous emails and phone conversations back and forth from **** and **** where we finally asked for them to refund our money. Today, February 2nd, I again spoke to **** asking him to refund our money. They continually say they will return our calls but they never call us back to finalize the refund. We believe this company is fraudulent and may even be in collusion with ***************** who has made no effort to return our money either. We want HDW doors to return the $4,750.00 in full to us as we still have not received our doors and no indication or date given to us regarding status or delivery.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.