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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased two 6x9 rugs and one 2.5x7 rug during the memorial sale. One of the 6x9 rug showed that it wont ship until June *****th, which I was okay with. I needed the other two rugs now and both said they are available/in stock. One 6x9 rug shipped the next day, and currently using it. Love it. HOWEVER, Tumble Living is holding the 2.5x7 rug that is available/in stock on purpose until June 12th-18th to save/combine the shipping. Ive been going back and forth with customer service for days now with just an explanation why they are holding my merchandise opposed to just shipping it out. Its been passed the 3 business days and I just want my rug I paid for!! There is no reason why you should be holding it. Please!Business response
05/31/2024
Hi ******. We sincerely apologize for the poor communication and the inconvenience this has caused you. Your frustration is completely understandable and we are very sorry for the confusion and delay.
To remediate the situation, we have reached out to our fulfillment team and created a new order for your 2.5x7 rug runner, which will ship ASAP. Here is your new order number for the runner: TMBL-197417. Once the item is shipped, you will receive an email with the tracking number.
Thank you for your patience and understanding.
Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you, both rugs shipped and awaiting transit. Really appreciate your fast resolution!
Sincerely,
****************Initial Complaint
10/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a rug in May of this year. A couple of weeks ago I noticed that the stitching around the rug is coming undone and it will soon start to unravel. These rugs are washable. Ive washed it 3 times and I only vacuum it with my bare floor vac. I reached out to them over a week ago regarding this and they will not respond to me. I posted a review and they are filtering bad reviews so mine was never posted. I have tried 4 times to contact them at this point. My order number is *****. I dont know how else to get through to them other than their help email which is ********************************* I would like for them to tell me if there is anything that I can do to save this rug or a refund, store credit, etc. I just want to be contacted. Its very frustrating to be ignored by a business like this. And unprofessional.
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Contact Information
12100 Wilshire Blvd #800
Los Angeles, CA 90025-7140
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.