Complaints

This profile includes complaints for Blueprint Test Prep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blueprint Test Prep

  219 Manhattan Beach Blvd Ste 3 Manhattan Beach, CA 90266-5324

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  Blueprint Test Prep

  219 Manhattan Beach Blvd Ste 3 Manhattan Beach, CA 90266-5324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid around $3000 for the **** 515+ Course, which is a course that guarantees a certain score after taking the ****. I took the exam but did not receive the intended score, so I emailed them for a refund, since they heavily advertise that a refund or course extension is granted when the score does not reach their standards. They have a whole page dedicated to terms and conditions for the guarantee. One of these points for the guarantee is that you must take 9 practice exams under "test-like conditions". Test-like conditions are defined as being taken under "accurate timing", and other conditions reflecting testing day. These conditions are very vague and is basically up to the company to decide whether you fit these standards or not. I got denied the refund because some of my exams were not under "accurate timing" because "they were not taken in 6+ hours", which is NOT stated on the terms and condition page, so I'm failing to see how this is a fair denial. It seems like they are grasping at straws to deny you a refund, which is concerning given the fact they advertise this so heavily, and also considering there is no way for students to check the exam details on the website they provide. The exact timing in which exams are taken is not provided on the page, so there is no way of knowing whether or not the exams you take are under their standards for "test-like conditions". I even contacted support to see if the exams I had taken fell under the guarantee requirements, and their response reassured me that as long as I completed it without any extended time, I would be okay. They essentially keep students in the unknown about their exam details to have an excuse to deny any refunds. Please stay away from purchasing any products from them if you want a company that fairly refunds you in the event that you may need one.

  Business Response

  Date: 03/26/2025

  Learner did not take exams under test-like conditions, including taking an 8 hour exam in under 1 hour. Test-like conditions are described in our help center and welcome email. *********************************************************************************************

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Blueprint 170+ LSAT course because it was advertised as a get a 170+ or your money back program, as long as you completed all the requirements. I put in the work, completed everything they required, and still didnt get the score. When I applied for a refund, they denied it, saying I didnt attend a few of the live sessionsdespite the fact that I watched every single recording. I was across the country at the time and couldnt watch live due to the time difference, but I still made sure to go through all the content. That didnt matter to them.They refused to honor their own guarantee, even though I did everything they asked. This feels incredibly misleading and unfair. If youre considering Blueprint for their guarantee, just know theyll find any reason not to give you a refund. Be careful before spending your money.

  Business Response

  Date: 03/20/2025

  Missed the live attendance requirement (missed 8 classes) as stated at **********************************************************************

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 1/19/2025. I was billed in the amount of $179.00 for a monthly subscription that I had previously canceled via their website. My LSAT exam date was set for 1/18/2024. Therefore, I only agreed to purchase the first initial month then would no longer continue the service because the service would no longer be needed. Furthermore, I was still charged on 1/19/25 so I called their customer service and left a voicemail. They did not return my call. Therefore, I went online and chatted with a customer service representative named August, who showed no remorse in telling me that a refund would not be possible. She lied to me that she was the manager and later admitted she was not and would pass my feedback to the manager the following day. They have no intention of refunding the money and are very pleased with themselves when they steal from students. Blueprint purposely tells their support team to deny refunds and avoid and consumer complaints. Additionally, they lie about their score increase guarantee and will not even refund money for their failed business promises.

  Business Response

  Date: 02/12/2025

  This customer was already fully refunded on 1/20/25, prior to them submitting this complaint asking for refund. 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - July 28, 2024 Amount - $1,699 I purchased an LSAT prep course, "170+ guarantee course (or 10point increase)". Neither of these outcomes happened. Not only is the advertising predatory, their terms for the guarantee is a laundry list buried in the site. The way the class interface and study plan THEY PROVIDE, is not in line with their own parameters. I was given numerous excuses once I reached out to the business and they only talked in circles.

  Business Response

  Date: 12/11/2024

  Learner did not meet requirements of the guarantee on multiple areas and was given a full breakdown of where they fell short. Guarantee requirements are found at **********************************************************************

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Blueprint 515+ MCAT prep course and I was told my score would be guaranteed. They sent me a link to the website with all of the terms and conditions. I followed them thoroughly. When I did not receive a score that was above what they guaranteed they would not give me my money back. The website that they linked with all of the terms and conditions has been updated since the time I purchased the course and are claiming I did not meet the requirements to get my money back. I do not think that the terms and conditions should be a changing document like a live website. It should have been sent in PDF so they cannot change things like this.

  Business Response

  Date: 12/18/2024

  Learner did not meet requirements for taking exams under test-like conditions. Only two exams met this condition per our guarantee at **********************************************************************. The guarantee requirements did not change from the time the learner enrolled to the time they requested the refund.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Blueprint for tutorial services. Services were not rendered. Requested a full refund due to services not rendered. The tutor was unassigned. Company tried to put a burden of proof on the customer, when again services were never received. I am still speaking a full refund. According to the ***, customers are entitled to a full refund in 7 days after the request for cancellation. This company demands to get paid, when no services have been rendered. Finally, again, services were never rendered.

  Business Response

  Date: 09/10/2024

  Unable to respond as I have no record of this customer. Please provide an accurate email address for the account.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 170+ guaranteed score for the **** with a money back guarantee, and completed all the required modules and assignments. After taking the exam I did not receive the guaranteed score so I contacted the business and they claim I did not complete all of the assignments even though my dashboard/homepage clearly shows that I did. The money back guarantee is a major part of their marketing so they should honor it and refund me. I have seen many complaints with the exact same issue on the BBB page.

  Business Response

  Date: 08/21/2024

  This learner has been refunded.

  Customer Answer

  Date: 09/03/2024

  The response from the company was, "This learner has been refunded." On 8/21/24.
  I did not respond because I believed that meant the company would refund me and I was happy with that resolution. However, it has been over ten days and I have not received anything from the company.
  

  
  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told as a customer using ********************** Prep for an LSAT online prep class if I met all the class requirements and my LSAT score did not improve I would get refunded for the price of the course. Well I met all the requirements and they are disagreeing with me that I met all their requirements. The home page when I log in shows I completed all the modules (training videos/quizzes) and they are saying I did not. It must be a technical issue, but why would my student dashboard say I completed all the modules when they are saying I did not. I should be refunded because my LSAT score did not improve after taking the expensive course.

  Business Response

  Date: 05/28/2024

  This customer has been refunded. 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th I payed for 1 month to ***** ******** NP reviews for the crash course. on April 5th I emailed them saying that I was dissatisfied with the service and would like to get a refund. The lectures were 5-8 minutes long on huge topics like dermatology, and cardiovascular, and respiratory, and covered the most basic information that I could have gotten a better explanation from ******* or tik tok. Extremely disappointing. I did not receive any correspondence back from my email. Because of the website design, I did not think that the subscription was going to be recurring. So i was surprised to find that the subscription was automatically renewed and processed on April 27th, a day before a month subscription would have even been done. I emailed them again stating that I was disappointed in the service from the very start and did not want to continue and didn't know the service was recurring and would like a refund. I was told there would be no refund as the automatic subscription had already gone through. This is such shady and sly business practice, not mentioning anywhere that the subscription is recurring, and not asking for permission to renew and process such a large payment, and then refusing a refund under any circumstance.

  Business Response

  Date: 05/14/2024

  Student enrolled and utilized course resources. The *************************** the price ($139/monthly), on the product description page ("This course is a monthly subscription that renews every 30 days. You are responsible for canceling your membership within your account when it is no longer needed"), and in the cart upon checkout where product is called "Crash Course Monthly Subscription." The welcome email received and opened by the customer on March 28, 2024 also states that this is a subscription that renews every 30 days, and includes instructions on how to check account expiration date and how to cancel a subscription. Student reached out with a technical complaint in March which was resolved, and we received no further communication until April 28th. Refund policies are listed at npreviews.com/refund-policy.
  

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blueprint test prep is a platform that offers students help with studying for exams such as the ***** I purchased a package from them and recently found incorrect information in their textbooks. In addition to the incorrect information (which students rely on because no one is going to assume a textbook is wrong), there are an incredible number of typos in their product. After spending over $2000, I am now unsure about all the material in the book. Blueprint refuses to compensate me for their mistake. Including wrong information is not addressed in their policy. Moreover, I can no longer access the allegedly correct information in the online module since my package was for 6 months.

  Business Response

  Date: 04/09/2024

  We sincerely apologize for the typo found in our text books, and offered a 2-week account extension to the student as a make-good. We have corrected the error for our next print of text books. While typos and errors are rare, they do happen from time to time and are covered in our terms of use found at *********************************************************;