ComplaintsforCram

• Initial Complaint

  06/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of transaction 06/07/2023. The amount of money that CRAM.com charged me unauthorized is $119.40. Honestly I don't know what Cram.com has committed to providing me for the amount of money they have charged me since I don't have access to the hiphipharesh.com anymore. The nature of the dispute is that cram.com has claimed that I did not cancel before the due date however I was unaware of such due date. Cram.com has not solved the problem at all, instead they have pointed me to their Terms of Service stating that I needed to cancel my account before the due otherwise the cost of the year's subscription would be due upfront. I have no idea how I will even access cram.com if I can't even retrieve any new mail from hiphipharesh.com or even try to reset my password since I can't receive anymore new emails. I have told them that and they have no conscience with charging me despite me not having any access to their services. Transaction ID: ************************

  Business response

  06/20/2023

  Hi,

  The reason ******************, was billed because he had signed up for a recurring annual subscription. We have a 'no refund' policy but we have made an exception and issued a partial refund for $89.45. The amount refunded will ************** 5 business days and no further charges will be incurred on the account. 

  Customer response

  06/20/2023

   
  Complaint: 20183715
  
  I am rejecting this response because:
  I did not get a reminder that my account would be incurred a charge by the date of the bill. If they did, then they would have got a bounce back email telling them that my inbox is full and unable to receive anymore messages. With that information that should have contacted me via phone number so I can know that I would inncure such charge if I dont act.  I deserve a full refund for the fees they collected because I dont have access to either my email account or cram.com for the prorated time that they have given me.  I have no need for such services so I should have been notified from their customer service representative so I can have the decision to cancel. Alternatively, they should not require a credit/debit card for free trial when you want to use the free trial period. They should cut off access to the account if I dont make a payment for additional time for the service after evaluating the free trial.  This payment is a scheme to get unsuspecting to pay for a membership to their service without consent or through the use of legal small print contracts.  I have read other complaints of the very same issues from other unsuspecting consumers who were unfairly cheated out of the $119.40.  Does this business practice sound fair to the consumer?  I think not.

  Please kindly refund the full amount charged from my debit card.  Otherwise Cram.com will be getting an unfavorable review just like the many others who were cheated.  In business, reputation is key.

  Sincerely,
  
  ***************************

  Business response

  06/23/2023

  Hi,

  The terms of the auto-renewal were clearly stated at the time of purchase. We are unable to issue any further refund beyond what has already been issued. We've processed the maximum refund that we could from our end. 

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is refusing to reimburse me **** for a membership that was renewed without my consent and knowledge. I did not know I had this membership and have never used it. I have cancelled because I have not need for their services. I would like to get my money back from them and anything you can do to help me would be very much appreciated. Kind regards, ******* ********

  Business response

  10/26/2022

  Business Response /* (1000, 17, 2022/10/12) */ October 12, 2022 ************************************* Re: Complaint Case #XXXXXXX ******* ******** Dear Sir/Madam, ****************************** ********** is in receipt of a complaint submitted by ******* ******** relating to a Cram**** subscription. Cram**** is a study tool subscription service owned by **** and made available for purchase to students throughout the country. On September 12, 2021, Complainant purchased an annual subscription for the service, which is billed $119.40 upfront. At the time of purchase, Complainant was provided the service's terms and conditions, which are also available at ************************************ Because Complaint did not cancel their account prior to the renewal date, the annual subscription renewed and was charged on September 13, 2022. On September 13, 2022, Complainant reached out to Customer Service requesting a refund. Because Complainant had an active account that was not cancelled prior to the renewal date, their request for a refund was denied. The account has been closed and no further charges will be incurred. In light of the account being closed, we consider this matter resolved and will take no further action. I trust this letter fully responds to your request. Should you have any questions, please feel free to contact me at **************** Sincerely, ******** ** ***** VP, Associate General Counsel

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩