Business ProfileforSketchy Group LLC

I am having the same issue as the person who wrote the previous review. I have bought sketchy subscriptions in the past, and they never auto-renewed until now. I was very surprised by the new policy. Although I now see the policy change written on the sketchy website, it was not their policy the last time that I bought a subscription, and I believe a company should show more ***** to repeat customers. Even though the policy is on the website, the site employs classic techniques to make turning off the auto-renew difficult, such as making you confirm the choice multiples times. It is widely understood that these tactics are used to increase profit by making it less likely that a customer will click all the way through to the final unsubscribe button. Because these tactics are being used, and given that I am trying to cancel this subscription within a few days of being charged, I cannot help but feel that the company can both reasonably conclude that I did not mean to give them another $215, and are ignoring that in order to make money. I believe any person would find that rude, and I recommend using caution when doing business with sketchy medical (it is, in fact, sketchy).

Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and we want to sincerely apologize for any frustration or inconvenience you've experienced regarding our recent policy change on auto-renewals.We understand how important transparency is when it comes to subscription services, and we're sorry that the recent adjustments caught you by surprise. We acknowledge your concerns about the difficulty in turning off the auto-renewal feature and the perceived challenges in the cancellation process.It's disheartening to hear that you feel our company is not showing the ***** you expected, especially as a repeat customer. We want to assure you that your feedback is invaluable to us, and we are constantly looking for ways to enhance our user experience. Your insights will certainly be taken into consideration as we assess and improve our policies.We also want to emphasize that customer satisfaction is our top priority, and we have responded to your outreach regarding a refund. Our customer support team is patiently awaiting your response to continue the resolution process. We are more than willing to review each auto-renew charge on a case-by-case basis. Mistakes can happen, and we are committed to addressing any issues promptly and fairly.If you have not already done so, please reply to our response or contact our customer support team at ********************************** with your account details. We will investigate your case thoroughly and work towards a resolution that meets your satisfaction.Once again, we apologize for any inconvenience you've encountered, and we appreciate your understanding as we work towards making necessary improvements.Best regards,Sketchy's Customer Support Team