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Business Profile

Tobacco Wholesale

Cheap Carton Cigarettes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Wholesale.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this online company via personal ****** a total is $102.90 on July 9, 2024. [Cheap Carton Cigarettes]: New order #*****. It was for 4 cartons of Pyramid Orange 100's. I then realized immediately after payment that I had been scammed because they wanted additional money for shipping and customs. I immediately emailed them back and told them to cancel my order and issue a refund. They did respond until 7/11/24 and I was told they in two words that I would but I have received no further contact or refund from them. I cant believe this company is still in business and still blatantly ripping consumers off.

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Bought 4 cartons of cigarettes from cheap carton of cigarettes and they failed to tell me about the insurance fee and now they want ********************************************** when I orderd all I'm asking them to do is either send my cigarettes or give me my money back I orderd them in March thank you *********************** I have reached out to them several times to resolve this matter

  • Initial Complaint

    Date:01/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went online to cheapcartoncigsrettes.com and sent them $105 for cartons of cigarettes. Then I was told they would need $105 insurance on each one that would be fully refundable. Then I was told they would need Custom Stamps for each carton, then delivery fees and all would be refunded when package arrived. Total $1,076.08. I stopped sending money when she asked for $610 telling me I would lose everything if it didnt send it. She used the name of ********************* and used an email address of ************************ She had me send all the money through Pay Pal to many different email addresses that I can provide to you if needed and the amounts that were sent to them. Huge scam and my credit card company would not refund me because I authorized the payments to her.

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/06/2023 11/11/2023 Tobacco products specifically specifically five cartons of cigarettes, but for a $155.00 dollars on 11/06/23 . Then on the 11th They told me I had to pay a $105.00 dollar insurance protection fee. Which I did then hours ****** told me I had to pay a hundred and five dollar for each item 5 Items So I paid another $420.00 dollars. Which I was told would be refunded at time of delivery.At this point I contacted him twelve hours later . And they told me I needed to pay another $170.00 dollars To have my package released by Border customs. Which their business headquarters Is in ********** and i'm in *********. At according to the tracking number the package was inside of *****************. So obviously this did not make sense So I would not pay the $170.00 Amount. Which They told me if I do not pay that. I will lose all my money.And not receive my item. Which was then trying to threaten me. Which I asked politely to cancel my order at that point. They admitted it was their fault. Which I asked to speak to a manager to Resolve the issue . Which again they threatened me to pay the amount or lose all of my money. I have every correspondent contact.Tracking number And Proof of every single contact we had. All of the deceptive business practices.They are using to scam unsuspecting customers. And at this point the company Is cheapcartonCigarettes.com would not respond to me anymore. After I said I was not going to give them any more money. They did not try to resolve the ************************************** Is the tracking number FCCOOYY6677CCVV Order number ***** Business address ******************************************************************************* ( Which is an apartment not a business location for their address)Phone number ************** ********************************

  • Initial Complaint

    Date:10/18/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 cartons from this business on October 2 for $114.00 Several days later, I was told that I would have to pay $130 for insurance which I paid. Then I was told that I would have to pay $105 per carton for customs which I paid. Then today I was told that I would have to pay another $200 for customs in *******. If I already paid for customs through ******, why would I need to pay again through *******. With each new fee that I paid, I would be told that there would be no more fees, then I would be hit with another "fee". At this date (October 18, 2023), no package has been delivered to me and I am out more than $800.00

  • Initial Complaint

    Date:09/18/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the website, paid in full and never received my order. I chatted with someone on the website several times, and still they never sent my order. I requested a refund, but now they are not responding at all.

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase from the website on July 26, 2023. Was given a total of $162.50 which I paid via Cash App. Should have realized when attempting to send payment via PayPal but could not because the email addresses that were given to me to pay were not accepted by PayPal even as friends and family payments. After paying via Cash App, I was sent an email saying my item was shipped and was given a tracking site link that just attached to the original website with no real tracking number from an actual legitimate shipping service. 4 days later I receive an email requesting more money to ensure my order will be delivered since now, the email says, the carrier is holding my items. I have requested they refund my money because this delay is not my fault and this possiblity of my order being held was not told to me upfront. I still await their response. This company is definitely a scam requesting money via means that cannot easily be refunded or contested.

  • Initial Complaint

    Date:06/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was June 16th, 2023. cheapcartoncigarettes.com, paid them $174.00 for cigarettes, and now I get no responses or get a tracking number. I looked online for reviews and it sounds like this is what this company does. I have tried to get a response from them for the last 4 days, even asked for a refund since it was under 30 days and still no response.

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent money not knowing what it was for. They are scammers.

  • Initial Complaint

    Date:06/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date May 9, 2023. Order # *****. Company: Cheap carton cigarettes - ********************* ********************************************************* (415)8909920Order paid for. item not received. The company (*********************) will not return my emails or answer my chat request on her wsebsite

Cheap Carton Cigarettes is NOT a BBB Accredited Business.

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