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Business Profile

Solar Energy Products

Greenspire, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar panels were sold through a sales group greenspire, they did not need to replace my roof as it was new so they said they could cut a check that they would get to reimburse the new roof since they didn't have to put it on. Promised at end of the job we would see the check after 2 weeks. That was about February March of last year. Told by sales men that they cut the check wrong and had to redo it. And since just he keeps asking about it with no resolution or way to get it taken care of. The greenspire branch out of nj doesn't have contact info. Didn't get actual amount so I'll put around what we owed on the loan.

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greenspire's representative told me that if I referred someone to their company, I would receive a ******* referral fee. I have reached out multiple times to my sale rep and he says he contacts Greenspire about the check and they say they are, "processing it." It was supposed to take 2-3 weeks. It's been 2-3 months.

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So far far payed $500 to another company for a repair. Item still under warranty and that item being sent to us. Was told to use initial installer which was Greenspire but they won't get back to me so had to hire another company which is charging me $500. I also had to pay over $1197 to electric company since our solar part was not working. In total so far, spent $1697 which I shouldn't have had to spend.

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Nov. 2022, ********************************* ************* would visit my home and call me to convince me to sign up for solar. I signed up in Jan '23 and out of 4 involved companies, no one has told me why I am still not connected as of 7/10/23. On 3/28/23 Greenspire DBA *********** installed the panels on my roof. Greenspire rep. ******** "forgot" to install the grounding. Attached is paperwork of the grounding that should have been done on the roof on 3/28/23 and it was not. 2 months later, 5/10/23, ******** came a second time to install the grounding at the hot water heater. I said I would give him access to the heater, but he declined and said he would do the grounding outside. He clearly did not know what he was doing. ******** was getting instructions on what to do over the phone. ******** placed about ten yards of dangerous exposed copper and clusters of screws on the ground. To then take it down and rearrange it again, causing extra drilling of damage/ holes on my concrete sidewalk. I told him "that does not look right nor safe." NO one since 5/10/23 has been able to return calls nor fix the dangerous craftmanship dangling 10 yards of copper. I have left messages individually and as a group with ****************** *****.carry@greenspire, ************************* ***************************************** *********************** **************************************** and ********************* *********************** I attached paperwork from ENPHASE that shows my solar panels producing energy/electricity, and what I am supposedly "consuming" when I am not. Yet, I am still paying SDGE my regular monthly bills of $450, when I should be paying 125. WHO is benefiting from my solar panels? Also, I was quoted I was to pay only .35 cents and on the contract they added .37. Greenspire should have bonded insurance for negligence, deficiency, and dangerous quality of work performed. Lack of communication and help from 4 companies is extremely suspicious in itself.

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greenspire installed my solar panels back in November 2022. Since then I have called and emailed them several times about getting my solar monitoring app up and running, so I can check my energy consumption. But they never answer the phone, or call you back when you leave a message. And when I email them, they take up to 3 weeks to response with no answers. It is now almost July and I still can not check my solar monitoring.

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i spoke with a sales rep. named ******** about purchasing a solar system for my home in February 2022. The solar panels were installed as with upgrading my main power box with installation to be put in the attack later. i have yet to have this job completed. As of current, i can't get a return phone call with any information as to what may be goin on with completing this job. I wouldn't be able to sale my home because i have no contact. I recently called Greenspire office number and spoke with ******* and she promised to have some one speak to me regarding this matter. It's getting close to 1 year with no results. Would prefer that this company come and remove all the work they started on my home so i can move on with a more responsible company. I been contacted by SCE that two inspections have failed. Will some one please help me make the necessary steps to get these people out of my life!

    Customer Answer

    Date: 12/16/2022

    The panels are in front of trees on both sides of my house. looking at solar systems on other homes i have yet to see the panels in front of trees on the roofs.

Greenspire, LLC is NOT a BBB Accredited Business.

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