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ComplaintsforESTLR Athletics
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I signed up with ESTLR Athletics for a gym membership in November 2022 for $180 a month. When I signed up for the gym membership, ******* from ESTLR told me I could cancel it anytime. I tried to cancel my membership on 3rd January 2023, and I went to ESLTR in person. Coach ***** from ESTLR informed me that the only way to cancel the contract was online through a written email, and there is a 30 days cancellation policy. Therefore, I believe I was given misleading information when I signed up. Coach ***** also explained that ******* was "new to the gym," so she might be providing "wrong information." Secondly, I sent an email to the business on the 3rd of January, 2023, and asked them if we could resolve the issue, and I received no response from them. I also sent them another email to ask for an update on the 10th of January, 2023 and received no response from them. (Kindly refer to the attached document for my email PrintScreen).In addition, I left them another voice message on the 11th of January, 2023, and I did not receive any return call from them.I have been charged a monthly payment of $180, and I believe I was given false information when I signed up for the service. In addition, I tried to resolve the issue and cancel my payment four times, in person, by email, and by phone. The business has no intention of addressing my concern or helping me with my cancellation. It has been over ten days, and all my cancellation requests were ignored. This business practice is immoral and unethical and should not be tolerated. For the above reason, I humbly request Better Business Bureau to assist me in this situation. This is frustrating and I genuinely wish BBB could guide me through this
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Contact Information
Business hours
Today,9:00 AM - 12:00 PM
MMonday | 6:00 AM - 9:00 PM |
---|---|
TTuesday | 6:00 AM - 9:00 PM |
WWednesday | 6:00 AM - 9:00 PM |
ThThursday | 6:00 AM - 9:00 PM |
FFriday | 6:00 AM - 9:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | 9:00 AM - 12:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.