Customer ReviewsforConsensus Cloud Solutions, Inc.

Terrible to work with. Make charges to your account with no invoicing. FRAUD AND SCAM.. Avoid this company

Records show that ************************* signed up for a MyFax account online on June 11, 2024, with a monthly subscription rate of $12.00 (plus tax) that included 100 inbound fax pages and 100 outbound fax pages and a 3 Day Free Trial period with a trial period that ended on June 14, 2024, when billing for monthly service fees would commence.The outbound activity logs for ******************** MyFax account show that the equivalent of 119 billable fax pages were sent or attempted from the MyFax account during the trial period; the cumulative total of the outbound fax pages were in excess of the included 100 outbound fax page allotment and as such a prepay charge of $10.00 (plus tax) were collected accordingly for the overages; leaving any remaining prepay balance on the account for later use.The MyFax customer agreement (************************************************) makes clear, via Section 2 (Service Usage Terms) of the customer agreement, that faxes sent in excess of the customers outbound page limit are charged at the applicable per-page rate listed at the MyFax Website; further explaining that while most fax pages take less than sixty (60) seconds to transmit the number of pages for each transmission sent or received is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed (such as instances when someone answers the call or transmission is interrupted before completion) and that the number of outbound fax pages as included in the tiers of MyFax service, is administered by applying a monthly outbound usage credit to the customers account and assumes that each outbound page is sent to a destination with an applicable per page rate of $0.10 (or the local currency equivalent). The MyFax customer agreement also makes clear, via Section 15.f. (Charges: Usage) of the customer agreement, that additional charges apply when the customer has exceeded the number of inbound or outbound fax pages included in their service tier and that usage fees are payable in advance at a fixed amount as set by the company (currently U.S. $10.00) and that the usage prepay amount will be immediately and automatically charged to the customer's credit or debit card without further authorization from customer upon incurring usage in excess of the number of inbound or outbound fax pages included in the MyFax service tier and that the usage prepay amount will thereafter be reduced based upon the customer incurring usage fees, and each time the usage prepay amount is depleted to a certain level (currently U.S. $2.00 or the approximate equivalent in local currency), another fixed usage prepay amount in the same amount as the prior usage prepay amount will be immediately charged to the customer's credit or debit card, without further authorization from or notice to the customer; further explaining that upon termination or cancellation of services any remaining portion of the customers Usage Prepay Amount would be forfeited and non-refundable.MyFax policies and procedures were made clear to ************************* when signing up for the MyFax account online.As is standard with many online subscription services, MyFax customer agreement are not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the ********************** customer agreement and must confirm that they have read and agreed by checking the I agree to the automatic renewal terms above, including the $12.00 monthly charge. By clicking Start Trial, I agree to the Customer Agreement and Privacy Policy box before the account can be activated. The MyFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customers responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customers responsibility or relief from their legal obligations and the company cannot be held responsible for the negligence of the customer.We apologize for any less than satisfactory experience and any inconvenience that *** have been caused, as well as thank ************************* for her patience and understanding.We are taking the reported comments and feedback under advisement and will have it further reviewed by the appropriate departments to see that we take the necessary steps to improve the customer support process and experience.

Unnecessary self renewing subscription service. Cancelled service only two find that I was still being charged nearly a year later. Request for reaching denied.

********************* signed up for a Fax.com account online on July 11, 2023.Fax.com provides easy-to-use online options for account cancellations that are available 24 hours a day 7 days a week; an online Cancel My Account is available to subscriber accounts in current billing standing and located via the customers ********************** web portal found on the Billing tab at the top right area of the page, while online chat agent are available at ********************************************** and if the chat link does not appear in a few seconds to please email Fax.com support to cancel 24/7 at ***************; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.**************** Fax.com account had remained active and accrued charges accordingly as data shows no record of him submitting a cancellation request and completing the companys cancellation and verification procedures prior to July 15, 2024, when data shows that he had submitted a cancellation request via the online Cancel My Account link. The account was closed as requested with a post-dated closure date of August 9, 2024; thereby, allowing the account to automatically close at the end of the current paid service term.**************** Fax.com account has been immediately closed pursuant to this BBB matter.And although a refund was found not to be applicable in this matter; as a courtesy and in the interest of a mutually satisfactory resolution, 6 refunds of $11.99, consisting of 6 monthly service fees and totaling $71.94. The transaction ID numbers for the reimbursements are DOC019537001, DOC019474915, DOC019412303, DOC019348169, DOC019279216, and DOC019209080 and the reflection of the funds onto ****************' account is dependent on the credit card provider. We may suggest that **************** follow up with her credit card provider in this regard.Fax.com policies and procedures were made clear to **************** when he signed up for the Fax.com account online.As is standard with many online subscription services, Fax.com customer agreements are not physically signed by the customer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the ********************** customer agreement and must confirm that they have read and agreed by checking the I have read and agree to the above terms and the Customer Agreement box before the account can be activated. The Fax.com sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company cannot be responsible for the negligence of the customer.The ********************** customer agreement (**********************************************************) makes clear, via Section 5 (Termination or Suspension) of the customer agreement, the cancellation process for the Fax.com services; pursuant to those terms a customer may cancel services at any time through the online Cancel My Account link (available via the customers ********************** web portal found) or by contacting Fax.com customer support via online chat (available at *******************************) and If the chat link does not appear in a few seconds to please email Fax.com support to cancel 24/7 at ******************* Fax.com customer agreement also make makes clear, via Section 11 (Charges) of the customer agreement, that the customer agrees that that the company may submit charges for all applicable fees each month without further authorization from the customer unless and until the customer has provided the company prior notice, in accordance with the company's verification procedures, of their desire to discontinue the authorization or service, and that such notice would not affect charges submitted before the company reasonably could act on such notice; explaining that all services fees are payable in advance and completely non-refundable, with the "COMPLETELY NON-REFUNDABLE" verbiage appearing clearly and conspicuously presented in offset text in all caps Please also keep in mind that **************** was (or should have been) alerted to charges for Fax.com services each month through credit card account billing statements as provided by his credit card provider. It would be reasonable to expect (as well as the responsibility of) the customer to regularly review their statements and to contact either their financial institution, or merchant in a timely manner in the event of any billing inconsistency or discrepancy rather than allowing charges for services to ensue.

This is a scam. They will say you have to pay to cancel the account but won't cancel the account. I reached out to customer service. They told me to go on the site to cancel again and it asked me to pay even though my account balance was 0. A total scam.

MyFax provides easy-to-use online options for account cancellations that are available 24 hours a day 7 days a week; MyFax customer support representatives are available via online chat at ******************************************* and an online Cancel My Account is available to subscriber accounts in current billing standing and located via the customers ********************** web portal found on the Billing tab of the Account Details section from the top navigation; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.Records show that there were no known issues that would have affected the online Cancel My Account and / or the ability to reach a live MyFax Customer Support Representative via online chat while **************** was active and other MyFax subscribers have been able to successfully reach MyFax support during the same time.**************** MyFax account had remained active and accrued charges accordingly as data shows no record of ********************* submitting a cancellation request through the above-provided channels and completing the companys cancellation and verification procedures while the account was active.As a courtesy, the companys verification procedures have been waived and **************** MyFax account has been closed pursuant this BBB matter; billing has ceased and an email confirmation, containing a cancellation number, will be sent to ********************* (at the contact email address on file for the account) within 24 hours of the account closure.Please note that there are no fees or charges associated with the closing of MyFax services; however, if in the event that a MyFax account has an outstanding balance for services previously provided the validly accrued balance would need to be cleared before the account is set to closed. We apologize for any less than satisfactory experience.

Use any other company by all means. They will not respond to calls, emails, messages after numerous attempts. It's been weeks without correspondence.

We apologize for any less than satisfactory experience and any inconvenience encountered. We have attempted to review ***************** concerns but have been unable to locate any account with any of the information provided (name and email address); as such, the company is unfortunately unable to further review this matter or schedule any additional follow up telephone contact in this regard. Live eFax support representatives are available 24/7 via telephone (in the *************) at ************ and ************ and via online chat at *******************************************. Live MyFax support representatives are available 24/7 via telephone (in *****************) at *****************-563-9212, ************ and ************ and via online chat at ********************************************. Live Metrofax x support representatives are available 24/7 via online chat at *****************************************************. We encourage ***************** to please reach out to the appropriate support team for further assistance. We again apologize for any inconvenience.

Stay away from this fax company. No one answers the phone or responds to emails. Unable to change my credit card online. Now my account is locked out and they have our fax numbers. User interface is from the 1980s.

We apologize for Mr. ****** less than satisfactory experience and any inconvenience encountered, as well as thank him for his patience and taking the time to report his experience, so that we can investigate these matters and seek improvement.We are also taking Mr. ****** reported comments and feedback under advisement and will have it further reviewed by the appropriate departments to see that we take any necessary steps to improve the customer support process and experience.

J2 Efax which is a part of Consensus Cloud Solutions, Inc. I used this company (1) time for free to fax a document in which you have to add your credit card. I did not consent to the company to begin or continue to charge my credit card. They continued to charge my card for 3 years. Once I discovered the charges I contacted the company in which the customer service rep would only state that this business is only online and she ******** hung up on me. If that was even her real name.Do not use this company as they do not make it easy to cancel this product and they are not nice to customers at all. I never received invoices or anything they were just charging my credit card. I would never continue to pay for a fax service. No one even uses faxes anymore! Over $660.00 of charges that I can't get back from them!I am very upset with this company. BAD! BAD! BAD! DON'T USE IT!

*********************** signed up for an eFax account online on April 2, 2021, with a 14 Day Free Trial period that ended on April 16, 2021, when billing for monthly service fees commenced..The eFax customer agreement (***************************************************) makes clear, via Section 16 (Charges) of the customer agreement, that upon the expiration of a free trial period fees would be immediately charged to the customers credit or debit card, without further authorization from the customer unless and that the customer agrees that the company may submit charges for their monthly service fee each month without further authorization or notice, unless the customer has provided the company prior notice and that such notice would not affect charges submitted before the company reasonably could act on such notice; explaining that all services fees are payable in advance and completely non-refundable, with the "COMPLETELY NON-REFUNDABLE" verbiage appearing clearly and conspicuously presented in offset text in all caps.Section 16 (Charges) of the customer agreement also makes clear that failure to use the account would not be deemed a basis for refusing to pay any charges; the eFax customer agreement provides no provision for a rate reduction, credit,waiver, or refund if the customer elects not to use the service during any given time or if an account is closed prior to the end of the service term. Regardless of usage eFax subscription fees are still applicable as the assigned eFax number and services are being provided while the account is active. Much like cell-phone, cable, satellite, or internet streaming media subscription fees, eFax service fees are not predicated on use but rather the availability of the services and are regularly payable, regardless of the customers usage of the service, until the company has been notified of the customers desire to cancel the account. While the eFax services may not have been utilized during any given time, they were available while the account was active.The eFax customer agreement further makes clear, via Section 10 (Termination) of the customer agreement, the cancellation process for the eFax services; pursuant to those terms cancellation requests are handled only by contacting eFax customer support either via telephone, online chat or the Cancel My Account link (available via the customers eFax web portal); explaining that a customer service representative will assist the customer with canceling the account in accordance with the company's verification procedures and that upon cancellation an email confirming that the account had been canceled would be sent and that the account would not be deemed canceled unless and until the email is received.eFax provides easy-to-use telephone and online options for account cancellations that are all available 24 hours a day 7 days a week; eFax customer support representatives are available via telephone at *****************-958-2983 and ************ and the eFax site (************************************) and online Contact page (*******************************************) have the telephone numbers posted, while online eFax chat representatives are available online at ************************************cancel and an online Cancel My Account link that is available via the customers eFax web portal found on the Billing tab of the Account Details section from the top navigation; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.Ms. Pensons eFax account had remained active and accrued charges accordingly as data shows no record of **************** submitting a cancellation request through the above-provided channels and completing the companys cancellation and verification procedures prior to September 25, 2023, when data shows that **************** had contact eFax support, via telephone, requesting to cancel her account. The account was closed as requested with a post-dated closure date of October 13, 2023; thereby, allowing the account to automatically close at the end of the current paid service term, with an email confirmation, containing a cancellation number, being sent to the registered contact email address on file for her account within 24 hours of the account closure.While we appreciate Ms. ******* position, eFax policies and procedures were made clear to her when she signed up the eFax services online.As is standard with many online subscription services, eFax customer agreements are not physically signed by the consumer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the eFax customer agreement and must confirm that they have read and agreed by checking the I agree to the automatic renewal terms above, including the $16.95 monthly charge. By clicking "Activate Account", I agree to the Customer Agreement and Privacy Policy. box before the account can be activated. The eFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company cannot be responsible for the negligence of the customer.Onus of responsibility lies with the customer to be aware of the end of trial period for their account as well as the renewal dates for the services and to contact eFax support in a timely manner during the trial period or current paid service term if they wish to discontinue services and avoid incurring charges for the next billing cycle.Please note that the eFax customer agreement for subscriptions are comparable to other online subscription services such as ************************* and ******* in which services are not automatically terminate at the end of any trial period or service term, no advance billing notices are sent, fees are billed in advance and non-refundable and cancellations take effect at the end of the current billing period.Please also keep in mind that **************** was (or should have been) alerted to charges for eFax services through credit card account billing statements as provided by her credit card provider and it would be reasonable to expect (as well as the responsibility of) the customer to regularly review their statements and to contact either their financial institution, or merchant, after initially incurring charges rather than allowing charges for services to ensue. Consequently, reasoning would dictate that **************** was (or should have been) aware of charges for eFax services and that her eFax account was still active.As a courtesy, Ms. ******* eFax account has been immediately closed pursuant this BBB matter, billing has ceased and an email confirmation, containing a cancellation number, will be sent to **************** (at the contact email address on file for the account) within 24 hours of the account closure.Pursuant to the agreed, accepted and legally binding contract a refund is found not be applicable in this matter; nevertheless, as a courtesy and in the interest of a mutually satisfactory and speedy resolution, a refund of $189.90 (consisting of 10 monthly service fees) has been issued to the affected credit card. The collection ID number for the reimbursement is ********* and the reflection of the funds onto the account is dependent on the credit card provider. We may suggest that **************** follow up with the credit card provider in this regard.