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ComplaintsforSuma Wealth, Inc.
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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company was originally called joinreel, it was a site to store money for upcoming purchases. The company randomly merged with this other company, resulting to ****************************** warn those of us on the platform. So my money has just been sitting idle for years basically. Its been back & forth communication with them & still hasnt been resolved.Business response
11/06/2023
Dear *******************,
We hope this message finds you well. We wanted to address your recent dispute and also provide an update on the resolution process.
We understand there have been concerns and frustrations regarding the refund of your funds. We sincerely apologize for any inconvenience this may have caused. Your satisfaction is of utmost importance to us. We are committed to resolving this matter in a transparent and efficient way.
As of October 23, 2023, your money was successfully refunded back to the bank account. However, wed like to point out that we processed your refund on June 9th, but it bounced back. We acknowledge that the timeline for this resolution extended beyond what was initially anticipated. Thank you for your patience throughout this period.Best Regards,
The Suma team
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Contact Information
309 E 8th St
Los Angeles, CA 90014
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.