Business ProfileforMopio Inc.

I purchased this chair from Mopio's website on May 20th and received it at my home on May 28th. After installing the chair, I realized that this chair is awfully hard and very uncomfortable which is defintely not what I expected but moreso what is not actually not even true considering the description and video's that I reviewed on your website. Since May 29th, I have emailed the company at least four times to date- to notify them that I am not happy with the chair and wish to return to them for a full refund- in which the company instructs customers to do when requesting a refund or returns. Per their website, it clearly states that customers have 30 days to return the item and directs the customer to email first to request return label to get started. Even with several emails to them requesting assistance, I finally received an email response back listing their return policy- which is unrealistic, unfair, and also untrue. For example, they mentioned all returned items must be in it's original unsealed and undamaged packaging. It also mentioned that the prepaid label supplied with the chair must be used. I responded back to that email raising my questions and ultimate concerns of their return policy and explained to them how would I or anyone else are able to test the chair for comfortability if it's not opened and assembled upon delivery? It was until after I did this to determine it is not comfortable. Also, the return label was not included with the chair. Since sending that email, I still have not received any response. I am filing a BBB complaint with this company because this company is not right in terms of not honoring what their product nor return policy depicts on their website which is completely misleading. I followed their return instructions listed on their website and to not be assisted within a timely fashion is not right as a company nor to a customer. I'm am asking if ******************** can intervene to assist me with return and refund for this item.